Peaks and Valleys in graphics

[DCIM_Support]

This question was originally posted on DCIM Support by Fabio Díaz on 2019-12-17

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Hi,

We have problems with the graphs in the DCE, which present readings in four AA Uniflair with peaks and valleys.

We were recommended to update it to version 7.6.0 but it is still presenting the same problem.

What can we do about it?

Thanks for the support.

(CID:152570576)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-12-17

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Dear Fabio Díaz,

Illustrate your problem with a couple of screenshots, please. And then they will help you better and faster 😀.

With respect.

(CID:152570602)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cory McDonald on 2019-12-17

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The community will need additional details in order to comment on your issue.  Please provide graphs and any additional details that seem relevant.  Thank you.

(CID:152570604)

[DCIM_Support]

This answer was originally posted on DCIM Support by Fabio Díaz on 2019-12-17

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I enclose two examples of humidity readings.

Regards.

(CID:152570614)

[DCIM_Support]

This comment was originally posted on DCIM Support by GavOB on 2019-12-17

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As said above, screenshots would be helpful.

But also be aware that DCE v7.6 is about 15 months old and four versions behind the current version of DCE, which is v7.8.

If you have a support contract you can contact your local support line and they will provide you with the upgrade links. 

(CID:152570619)

[DCIM_Support]

This answer was originally posted on DCIM Support by Fabio Díaz on 2019-12-17

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It's okay,

I precede with the updates.
I hope version 7.8.0 will solve it since 7.6.0 did not.

Thank you.
Regards.

(CID:152570630)

[DCIM_Support]

This comment was originally posted on DCIM Support by GavOB on 2019-12-17

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The other thing you may want to check is the information coming from the Uniflair is correct.

It is possible it may be an issue with the sensor itself and not the DCE.

(CID:152570637)

[DCIM_Support]

This answer was originally posted on DCIM Support by Fabio Díaz on 2019-12-17

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Correct, we have already considered it.

The strange thing is that it is happening to us with 4 Uniflair.

(CID:152570642)

[DCIM_Support]

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