On DCE Update, the "Install Update" box is greyed out

[ScottAZ]

I backed up the DCE 7.9.3 install. 

I got the 8.0 DCE zip file update downloaded. 

The "Import Update" completed normally.

However, for the 1'st time in 15 years, the "Install Update" dialog box is grey-out.

Repeated all the steps.  Nothing, NADA.   Can anyone help me get to 8.0.0 ??

Scott  

ps - See Screenshot

[SvenS]

I have the same issue for the dcexperts-8.1.1.3.setup.exe update, the install button is not active after I agreed to the T's & C's?

[Cory_McDonald · Accepted solution]

Hello,

If you experience this issue, I recommend the following:
- Check to ensure that there is plenty of storage space on the server (System > Server Administration Settings > Storage Settings)
- Ensure to validate the checksum of the downloaded upgrade file with the checksum provided on the upgrade download page: https://community.se.com/t5/DCE-FAQ/How-to-verify-the-checksum-for-the-DCE-update-file/ta-p/446832

If you still experience issues with installing an update, please reach out to technical support to investigate why the client or server would not be accepting the upgrade file.

@ScottAZ,  If you are able to provide details as to how this was resolved for you, it may help others if they run into the same issue.

Kind Regards,

Cory

[ScottAZ]

Hello everyone,

I do have one other suggestion when updating the server software and firmware software.  Make sure that when you select "import" that you choose the corresponding   ZIP  file.   For instance....  upgrade-8.2.0.239.zip

If not, the system may also cause the greyed out "install update: to appear.

Stay well.  Scott

[ATrabert]

Thanks for commenting Scott,

yes it is worth noting that in DCE 8.x versions the upgrade.zip file does not need to be extracted first and is uploaded as .zip file. This is different from previous DCE updates on the 5/6/7.x versions where it did have to be unzipped first and you would use the .lst file.