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Not possible to add a new asset on dcimassets

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

François
Crewman Crewman
Crewman
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1
428

Not possible to add a new asset on dcimassets

Hi team, 

 

I am trying to add a new Data Center Expert (ap94VMTRL) server to my dcimassets account.

I click on "register asset", enter the required field (type, label, MAC and SN) and then click on "Apply". After a slightly longer than usual time, I am getting the following error message : "An error occured. Please contact support". 

 

I have tried both with Chrome and Internet Explorer. And I have also tried to log in using a colleague's account. 

I have also tried to register a AP9475 instead of a AP94VMTRL server.

 

Could you please help troubleshooting so that I can add my new asset and redeem licences ?

 

Thanks, 

 

François

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gsterling
Commander Commander
Commander
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422

Re: Not possible to add a new asset on dcimassets

Hello Francois

 

Yes, there is a problem redeeming passcodes in dcimassets. It is being investigated now.

 

Regards

 

Greg Sterling

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