Ask our Experts
Didn't find what you are looking for? Ask our experts!
Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Search in
Link copied. Please paste this link to share this article on your social media post.
Posted: 2025-01-09 11:01 AM
In ITE under the device view, if I select 50 devices and 1 sensor on each device as an example, then try to plot the data - I just get an ambiguous "an error has occurred" message. I assume this is coming from the ITE side since this data isn't stored on the gateway but we rebooted our gateway server anyway, which changed nothing. Is there any indication why this is happening?
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2025-01-12 03:14 PM
Hello @4jp,
I don't have enough devices to replicate this with, but in cases such as this I would recommend opening up a support ticket for assistance. Just to provide them with some additional details as well, try to run the plot of sensor data with fewer devices to see if there is a point at which the error starts.
Kind Regards,
Cory
Link copied. Please paste this link to share this article on your social media post.
You’ve reached the end of your document
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.