No return to normal emails after upgrade to DCE 7.9.0

[Frowndon]

Hello,

I'm not getting any return to normal emails after upgrading to DCE 7.9.0

In the "Edit Alarm Action" tab the "Do not send return to normal messages" tick box is not ticked.

Any ideas?

Regards,

Brendan.

[Shaun]

Hi @Frowndon,

This has been resolved in a more recent build of 7.9.0 - I'd recommend contacting your local customer care center to arrange how best to patch or upgrade for you  (It can be patched in-place, but this requires an intervention from either Support or Service, depending on what access is available to the DCE server)

[spezialist]

As far as I understand, this is the latest build of DCE-7.9.0.196 dated 24.03.2022.

[Frowndon]

Hi Shaun,

Thanks for the info, I'll contact support to get the latest build.

Regards,

Brendan.

[Frowndon]

Hi Spezialist,

I'm on 7.9.0.193  thanks for the reply.

Regards,

Brendan.

[APC_Steve · Accepted solution]

Hi @Frowndon ,

.192 and .193 have the return to normal issue. The current release is 7.9.0.196. This issue is resolved in this version. If you still have the link to 7.9.0, you can re-download and you will get 7.9.0.196. You can backup your current system and deploy the newer version (sorry, there is no upgrade although it was requested) and import the backup and all should be fine.

If you have support contracts and if you can allow your local support to remotely access your DCE (through teams or whatever remote application you can agree upon), they can access the system and replace the necessary files to resolve the issue as well.

Thanks,

Steve