Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82537members
350142posts

Netbotz 355 unable to send email

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
13
847

Netbotz 355 unable to send email

This question was originally posted on DCIM Support by jan voorsluys on 2019-01-15


Netbotz 355 ver 4.6.3 is unable to send email. Configured netbotz email the same as DCE server admin email setting. When I send test email it returns "Email test was unsuccessful".  Is there something else that needs to set up? 

(CID:137733074)

13 Replies 13
DCIM_Support
Picard
Picard
0 Likes
11
847

Re: Netbotz 355 unable to send email

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-01-15


Hi Jan,

 

There is one thing that we've seen in NetBotz running firmware rev. 4,6,3. K-base FA365716 notes that the "from" address is coming up as unknown and I've seen a number of instances where an e-mail server does not accept that. Other than that, we'd have to go through your configuration and check out each setting.

 

Steve

(CID:137733079)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-15


Hi Steve,

Thanks for the reply. I think the easiest thing for me to do is just replace the 355 with another one with older firmware. 

(CID:137733086)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16


You could do that if you have a spare. You can also load an older version of the firmware. There is another link within the k-base that I provided that says how. Hopefully there will be an update soon.

(CID:138380925)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16


P.S.

I know it's already fixed in the next rev of the firmware, I just don't have an ETA

(CID:138380930)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17


Hi Steve,

The k-base link within the k-base link you sent me didn't work "Unable to find page". In any case, I have a 355 version 4.4.0 where email also doesn't work.  The email works for the UPS's in struxureware. Any other Idea? Thanks,

(CID:138381727)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17


Sorry, not sure why. Here:

https://www.apc.com/us/en/faqs/index?page=content&id=FA367489

 

(CID:138381730)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17


Shouldn't the 355 with 4.4.0 work? With the 4.6.3 version, what ver should I downgrade it to? Thks

(CID:138381772)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17


Hi Jan,

I'd suggest just 1 minor rev...4.6.2 would have the most up to date options without the e-mail issue I noted.

https://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFNBZ462&software_id=MFOI-ATYUGT&family...

(CID:138381775)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22


Hi Steve,

 

Do you have an APC.com link to TFTP.  Other sites referenced are being blocked by our security team.

 

Thanks, jan

(CID:138808265)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22


Hi Steve,

 

OK I got it figured out.  I now have version 4.6.2 on appliance, but email still not working.  Any other thoughts?

 

Thanks, Jan

(CID:138808350)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-24


Hi Steve,

I got it to work but had to point to another email server for what ever reason.  Thanks for you help.

(CID:138809525)

DCIM_Support
Picard
Picard
0 Likes
0
847

Re: Netbotz 355 unable to send email

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-24


Glad you got it working!

If one server works and another doesn't, I can't say what it may have been...unless you go through all settings and firewall differences between the networks.

(CID:138809535)

DCIM_Support
Picard
Picard
0 Likes
0
847

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.