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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2020-07-05 04:07 PM
This question was originally posted on DCIM Support by jan voorsluys on 2019-01-15
Netbotz 355 ver 4.6.3 is unable to send email. Configured netbotz email the same as DCE server admin email setting. When I send test email it returns "Email test was unsuccessful". Is there something else that needs to set up?
(CID:137733074)
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Posted: 2020-07-05 04:08 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2019-01-15
Hi Jan,
There is one thing that we've seen in NetBotz running firmware rev. 4,6,3. K-base FA365716 notes that the "from" address is coming up as unknown and I've seen a number of instances where an e-mail server does not accept that. Other than that, we'd have to go through your configuration and check out each setting.
Steve
(CID:137733079)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-15
Hi Steve,
Thanks for the reply. I think the easiest thing for me to do is just replace the 355 with another one with older firmware.
(CID:137733086)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16
You could do that if you have a spare. You can also load an older version of the firmware. There is another link within the k-base that I provided that says how. Hopefully there will be an update soon.
(CID:138380925)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16
P.S.
I know it's already fixed in the next rev of the firmware, I just don't have an ETA
(CID:138380930)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17
Hi Steve,
The k-base link within the k-base link you sent me didn't work "Unable to find page". In any case, I have a 355 version 4.4.0 where email also doesn't work. The email works for the UPS's in struxureware. Any other Idea? Thanks,
(CID:138381727)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17
Sorry, not sure why. Here:
https://www.apc.com/us/en/faqs/index?page=content&id=FA367489
(CID:138381730)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17
Shouldn't the 355 with 4.4.0 work? With the 4.6.3 version, what ver should I downgrade it to? Thks
(CID:138381772)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17
Hi Jan,
I'd suggest just 1 minor rev...4.6.2 would have the most up to date options without the e-mail issue I noted.
(CID:138381775)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22
Hi Steve,
Do you have an APC.com link to TFTP. Other sites referenced are being blocked by our security team.
Thanks, jan
(CID:138808265)
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Posted: 2020-07-05 04:08 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22
Hi Steve,
OK I got it figured out. I now have version 4.6.2 on appliance, but email still not working. Any other thoughts?
Thanks, Jan
(CID:138808350)
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Posted: 2020-07-05 04:09 PM
This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-24
Hi Steve,
I got it to work but had to point to another email server for what ever reason. Thanks for you help.
(CID:138809525)
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Posted: 2020-07-05 04:09 PM
This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-24
Glad you got it working!
If one server works and another doesn't, I can't say what it may have been...unless you go through all settings and firewall differences between the networks.
(CID:138809535)
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Posted: 2020-07-05 04:09 PM . Last Modified: 2023-10-22 03:18 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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