Netbotz 355 unable to send email

[DCIM_Support]

This question was originally posted on DCIM Support by jan voorsluys on 2019-01-15

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Netbotz 355 ver 4.6.3 is unable to send email. Configured netbotz email the same as DCE server admin email setting. When I send test email it returns "Email test was unsuccessful".  Is there something else that needs to set up? 

(CID:137733074)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2019-01-15

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Hi Jan,

There is one thing that we've seen in NetBotz running firmware rev. 4,6,3. K-base FA365716 notes that the "from" address is coming up as unknown and I've seen a number of instances where an e-mail server does not accept that. Other than that, we'd have to go through your configuration and check out each setting.

Steve

(CID:137733079)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-15

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Hi Steve,

Thanks for the reply. I think the easiest thing for me to do is just replace the 355 with another one with older firmware. 

(CID:137733086)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16

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You could do that if you have a spare. You can also load an older version of the firmware. There is another link within the k-base that I provided that says how. Hopefully there will be an update soon.

(CID:138380925)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-16

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P.S.

I know it's already fixed in the next rev of the firmware, I just don't have an ETA

(CID:138380930)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17

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Hi Steve,

The k-base link within the k-base link you sent me didn't work "Unable to find page". In any case, I have a 355 version 4.4.0 where email also doesn't work.  The email works for the UPS's in struxureware. Any other Idea? Thanks,

(CID:138381727)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17

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Sorry, not sure why. Here:

https://www.apc.com/us/en/faqs/index?page=content&id=FA367489

(CID:138381730)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-17

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Shouldn't the 355 with 4.4.0 work? With the 4.6.3 version, what ver should I downgrade it to? Thks

(CID:138381772)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-17

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Hi Jan,

I'd suggest just 1 minor rev...4.6.2 would have the most up to date options without the e-mail issue I noted.

https://www.apc.com/us/en/tools/download/download.cfm?sw_sku=SFNBZ462&software_id=MFOI-ATYUGT&family...

(CID:138381775)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22

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Hi Steve,

Do you have an APC.com link to TFTP.  Other sites referenced are being blocked by our security team.

Thanks, jan

(CID:138808265)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-22

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Hi Steve,

OK I got it figured out.  I now have version 4.6.2 on appliance, but email still not working.  Any other thoughts?

Thanks, Jan

(CID:138808350)

[DCIM_Support]

This comment was originally posted on DCIM Support by jan voorsluys on 2019-01-24

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Hi Steve,

I got it to work but had to point to another email server for what ever reason.  Thanks for you help.

(CID:138809525)

[DCIM_Support]

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-01-24

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Glad you got it working!

If one server works and another doesn't, I can't say what it may have been...unless you go through all settings and firewall differences between the networks.

(CID:138809535)

[DCIM_Support]

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