Missing Temperature History reports on DCE Web Interface

[markus.albisser]

Dear all

Since some time, I miss the history reports when accessing the EcoStuxure DCE (Version 8.3.0.91). The history is available when I am using the client installation, therefore it is not a storage problem. Strange is that the history for the humidity I can see and access, but not for temperature, fan speed or valve position. I tried with a different browser, same result. Within the client, I am logged in with the same user as via web browser. I also reloaded the DCE server.

Any idea why this happen? The history was available in the past, but I cannot tell since when it is no longer there (as I said, it is missing via web interface, but is available on the client).

Many thanks

Markus

[APC_Steve]

Hi @markus.albisser ,  I've not see the specific behavior you're describing but I am curious as to the user that you're logging in as. Is this an LDAP user? I ask because there are some inconsistencies with the web when logging in as an LDAP/AD user. If so, I suggest you log in or have someone log in as a local user and verify they see the same thing you're seeing.

Other than that, you may want to contact tech support directly as this may take a bit more discovery work and back and forth before we may be able to isolate the issue.

Thanks,

Steve

P.S.
The LDAP issue I mentioned above is noted as resolved in DCE 9.0.

[markus.albisser]

Hi @APC_Steve , many thanks for your feedback. Yes, we have an AD integration, but the issue I see with a local created user. To be sure the issue is still there, I created a new user and assigned the groups "Server Administrators" and "Device Administrators". The result is the same.

The weird thing is that, when I open such a page where the history is empty and I click on "Export to CSV", the exported CSV contains all the historical data! Therefore, the data is there, but it somehow cannot be displayed.

But I will follow your recommendation and contact the tech support.

Thank you

Markus