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Manual synchronization in EcoStruxure IT Gateway 1.8.1.44

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

AkihiroY
Lieutenant JG Lieutenant JG
Lieutenant JG

Manual synchronization in EcoStruxure IT Gateway 1.8.1.44

Hello

I could not find the "synchornize" button in Ecotruxure IT Gateway 1.8.1.44.
Unitl Gateway 1.7.0.64, we use this feature when we found some of the device sensor values are missing or not updated.


Is there any reason why this feature is dropped in EcoStruxure IT Gateay 1.8.1.44?
Does that mean user don't need to do manual synchronization after 1.8.1.44 no more?

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shansen1
Schneider Alumni (Retired)
Schneider Alumni (Retired)
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1651

Re: Manual synchronization in EcoStruxure IT Gateway 1.8.1.44

Hi Akihiro,

 

Thank you for posting and sorry for the delay!

 

I'll see if I can get some eyes on this.

 

Thanks,

Stine

shansen1
Schneider Alumni (Retired)
Schneider Alumni (Retired)
0
1481

Re: Manual synchronization in EcoStruxure IT Gateway 1.8.1.44

Hi @AkihiroY,

 

The synchronize button is no longer there. If you're in a situation where you need to perform a manual synchronization, please submit a ticket to support@ecostruxureit.com, so we can investigate the underlying issue.

 

Thanks,

Stine   

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