Long delay in sending email

[DCIM_Support]

Any idea why it takes long time to  get email from DCE? Take a look at an email alert below. It shows that Time Detected at 06/16/2017 04:44:32, Time Returned to Normal at 06/16/2017 04:45:32 and Notification Time at 06/16/2017 06:42:42.

Alert   Title:	UPS   On-line
Alert   Description:	The UPS is on battery condition has returned to normal.
Alert   Type:	Device   Alarm
Severity:	Warning   (returned to normal)
Alert   Level:	Return   To Normal
Device:	YQM   ACCUPS#1 (10.192.45.38)
Time   Detected:	06/16/2017   04:44:32
Time   Returned to Normal:	06/16/2017   04:45:32
Notification   Time:	06/16/2017   06:42:42
Action   Name:	UPS   Abserver
Location:	YQM   ACC
Primary   Contact:	ELECTRICAL   MAINTENANCE
Notes:	EPS   6000 Paral. UPS
Alert   ID:	nbErrorCond_A0B078A3
Version:	7.4.3.26

(CID:120135250)

[DCIM_Support]

Hi Yan,

It's not a common thing that I have seen however not knowing the configuration, if it's device specific, what was happening on the server at the time, etc, I really don't have an answer for you.

There are a few things you may want to look at:

Is it all devices?

Is it just this notification policy or action?

Is this a manually created threshold or a pre-created alarm listed under device alarm configuration?

What is the configuration of the action / profile?

Was the system in the middle of a backup or purge? 

Have you tested this alarm to see if it was a one time thing?

Have you tried rebooting the server?

Is this a hardware or VM server? Type if hardware? Resources is VM?

How many nodes?

I'm guessing the server was busy but without more detail, I'm just guessing.

Steve

(CID:120135275)

[DCIM_Support]

Hi Yan,

Another thing I should have thought of. What are the times on the devices, console, DCE, the e-mail server, etc? If they have different time zones, this could also effect the times shown.

Steve

(CID:120135316)

[DCIM_Support]

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