Is updates.apc.com off-line

[DCIM_Support]

This question was originally posted on DCIM Support by Michael Fitzgerald on 2019-12-15

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Our old (v7.2.2) DCE recently stopped being able to reach updates.apc.com.  Not a firewall issue.  I see the server IP make the SSL connection attempt in the FW logs, but it goes unanswered (tcp reset).   If I ping updates.apc.com, I get no reply and traceroute to it does not complete.  Anyone  else seeing this?

(CID:152570023)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-12-16

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Dear Michael Fitzgerald,

For example, I do not observe such problems. Now there is access to the above resource.

With respect.

(CID:152570114)

[DCIM_Support]

This answer was originally posted on DCIM Support by Michael Fitzgerald on 2019-12-16

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Still can't get there:

[fitzm@netmanage hpe]$ nslookup updates.apc.com
Server:         10.192.176.53
Address:        10.192.176.53#53

Non-authoritative answer:
Name:   updates.apc.com
Address: 159.215.32.51

[fitzm@netmanage hpe]$ traceroute 159.215.32.51
traceroute to 159.215.32.51 (159.215.32.51), 30 hops max, 60 byte packets
 1  netmanage-old.unet.brandeis.edu (129.64.5.8)  0.149 ms  0.166 ms 129.64.5.9 (129.64.5.9)  0.153 ms
 2  10.194.1.10 (10.194.1.10)  0.113 ms  0.152 ms  0.140 ms
 3  south-ae2.net.brandeis.edu (10.194.3.1)  0.623 ms  0.639 ms  0.578 ms
 4  sum-bor-2.net.brandeis.edu (10.194.2.3)  0.910 ms  0.905 ms  0.820 ms
 5  te0-7-0-1-6.ccr31.bos01.atlas.cogentco.com (38.30.28.233)  1.865 ms  1.516 ms  1.823 ms
 6  be3471.ccr41.jfk02.atlas.cogentco.com (154.54.40.154)  6.799 ms  6.509 ms  6.643 ms
 7  be3294.ccr31.jfk05.atlas.cogentco.com (154.54.47.218)  7.131 ms  7.164 ms  7.174 ms
 8  * * *
 9  * * *
10  SCHNEIDER-E.bear1.StLouis1.Level3.net (4.28.92.38)  32.159 ms  32.120 ms  32.160 ms
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[fitzm@netmanage hpe]$

(CID:152570318)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2019-12-17

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Dear Michael Fitzgerald,

It is very likely that you have a problem with the network. In confirmation of this, my successful screenshot at http://updates.apc.com/botz/av/install.htm:

Check it out please.

With respect.

(CID:152570442)

[DCIM_Support]

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