Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
Link copied. Please paste this link to share this article on your social media post.
Hi, I have Incorrect measured values, the meter is not connected to TC's or something else but in the DCE client displays high measured values.
best regards!
Link copied. Please paste this link to share this article on your social media post.
Dear Ernesto González,
Perhaps you have an incorrect version of the Modbus DDF-file for your ION7650. Tell us please, what is your version of DCE software and what is the version of the Modbus DDF-file for PowerLogic ION 7650? For example, I have the latest DCE-7.5 software and the version powerlogic_ion7650.xml is v.2.
In addition, on the Device Support resource you can also find the ION7650 device as on my screenshot:
Try to press the button I WANT IT TOO and within one or two business days you will be sent a web-link to download the corresponding DDF-file. Import it into your DCE software and try. Maybe this will lead to a positive result.
If, however, you do not succeed, then you need to click on the Request modification web-link as in the screenshot above. As a result, you will make a modification request, i.e. to modify the DDF-file to ensure, that the readings of the sensors in the DCE software are correct.
I hope this helps you 😀.
With respect.
Link copied. Please paste this link to share this article on your social media post.
Hi, I have the version 2, does exist a new version?
Link copied. Please paste this link to share this article on your social media post.
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.