Inaccurate Energymeter Sensor Data (Secure 440) in DCE....

[DCIM_Support]

This question was originally posted on DCIM Support by Md. Ashraf-ud-dowla on 2018-04-15

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I have added my substation energymeter to DCE 7.4.3 after getting the DDF from Device support. But the data are inaccurate. What should I do now?

(CID:130095387)

[DCIM_Support]

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-04-15

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Hi,

It is likely a DDF issue and I’ve added a tag to your post for DDF. I would suggest quickly checking the registers output by the device to make sure that info is not also an issue at that level. Hopefully the DDF team can post here but you may want to respond to any communications you’ve received from that team for this DDF noting your issues. 

Steve. 

(CID:130095409)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-04-28

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Dear Md. Ashraf-ud-dowla,

Have you been able to solve your problem, or do you have any more questions about it?

With respect.

(CID:130680480)

[DCIM_Support]

This comment was originally posted on DCIM Support by Md. Ashraf-ud-dowla on 2018-04-30

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Dear Sir,

I m yet to receive the modified ddf file. Waiting for ddf team's response.

(CID:130680673)

[DCIM_Support]

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