ITOptimize could not apply Genome updates

[DCIM_Support]

This question was originally posted on DCIM Support by John Smith on 2017-08-18

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I received this message after my genome update. The log doesn't say anything else. How can I figure out why?

Or can I manually update IT Optimize?

Regards,

J

(CID:123349965)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ditte Drewer Mathiasen on 2017-08-23

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Hi John Smith, thanks for posting.

Sorry to hear about your issue with updating IT Optimize. Let's hope you find your answer here.

Kind regards Ditte 

(CID:123997034)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Greg Sterling on 2017-08-24

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Hello John.

Genome updates are currently specific to the DCO genome library, the ITO genome library is not updated.

Regards

Greg Sterling

(CID:123997924)

[DCIM_Support]

This comment was originally posted on DCIM Support by John Smith on 2017-08-28

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Thanks for the reply, recommend Feature Request: Don't tell the user that the ITO Library could not be updated! 😀 

On a side note, if ITO isn't updated with the new Genome Numbers, will the features of ITO work on those devices? I wouldn't think not...

(CID:123998875)

[DCIM_Support]

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