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ITO Server questions

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ITO Server questions

This question was originally posted on DCIM Support by David on 2016-04-22


Hi Support,

 

We have received the below questions from a customer planning to deploy ITO, could these be answered so I can be sure that I pass back the correct info?

 

Thanks,

 

  1. Supported Operating Systems are Windows Server 2008 and 2008 R2 but NOT Windows 2012 or 2012 R2).  Windows 2008 is now 8 years old so when will 2012 compatibility be added?
  2. ITO services must run as a user that has the ‘Logon As A Service’ privilege.  Does this need to be a local administrator or can it just have this permission applied through a local policy?
  3. ITO Client is supported in IE7.x or 8.x but we are using 11.x.  Firefox 3.x is supported but we’re using Firefox 45.0.2.
  4. There is a published workaround to allow ITO to discover DCO servers HERE, however there is a note that this will reduce the security of the DCO server.  Could this be explained?
  5. The security section states that SNMPv1/v2 are supported but there is no mention of v3 (credentialed).  Is this still the case?

(CID:105471818)

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Re: ITO Server questions

This answer was originally posted on DCIM Support by Greg Sterling on 2016-04-26


Hello David

I'm pasting in some responses to your above questions below.

  1. Supported Operating Systems are Windows Server 2008 and 2008 R2 but NOT Windows 2012 or 2012 R2).  Windows 2008 is now 8 years old so when will 2012 compatibility be added?

The DCE/ITO 8.0 release will officially support Windows 2012 and 2012 R2. 

  1. ITO services must run as a user that has the ‘Logon As A Service’ privilege.  Does this need to be a local administrator or can it just have this permission applied through a local policy?

The logon as a service requirement is required by the ITO installer to add a service to the windows server which runs as the specified user account. The specified user account should not require local administrator rights, but it does connect to WMI on the local host (the ITO server) so the user account must have the ability to connect to WMI on the ITO server.

  1. ITO Client is supported in IE7.x or 8.x but we are using 11.x.  Firefox 3.x is supported but we’re using Firefox 45.0.2.

We are working on a patched ITO release called 7.5.1 which should allow connections to the newer browser releases as we updated some of the SSL connection requirements. Let me check on that.

  1. There is a published workaround to allow ITO to discover DCO servers HERE, however there is a note that this will reduce the security of the DCO server.  Could this be explained?

To enable discovery of the DCO server a user account is enabled in the /etc/sudoers file on the DCO server which allows SSH discovery of the DCO server to complete. Technically this reduces security because an additional user account is allows to logon to the DCO server.

  1. The security section states that SNMPv1/v2 are supported but there is no mention of v3 (credentialed).  Is this still the case?

Yes, SNMPv3 will not be supported by ITO until its port into DCE has been completed. We are expecting to support SNMPv3 when that port is completed as DCE supports SNMPv3 today.

Hope this is helpful.

 

Greg Sterling

(CID:105474217)

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Re: ITO Server questions

This comment was originally posted on DCIM Support by David on 2016-05-05


Thanks Greg

(CID:106203239)

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Re: ITO Server questions

This comment was originally posted on DCIM Support by guanyc on 2016-09-04


HI, I download ITO from DCO 8.0 ,but ITO Ver is 7.5.2 ,can install Windows 2012 R2, How to solve?

QQ截图20160904122043.png

(CID:108235626)

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Re: ITO Server questions

This comment was originally posted on DCIM Support by Greg Sterling on 2016-09-06


Hello guanyc Yes, it is possible to install the current ITO releases on a windows 2012 host. I will provide a work-around for you further below. I must state the following before doing so. ITO does work on windows 2012. The reason we do not officially allow ITO to be installed on windows 2012 is because some of ITO's embedded components are not officially supported on the windows 2012 platform. If you open a windows command terminal, change to the extracted folder which contains the ITO installer (the one you downloaded). Run the ITO installer from the windows command line with this command line option "--check_os_supported no" (note there are two dashes before the option). So it would look like this: C:\> ITO-installer.exe --check_os_supported no Regards Greg Sterling

(CID:108824571)

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Re: ITO Server questions

This comment was originally posted on DCIM Support by guanyc on 2016-09-07


thanks

(CID:108824608)

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