ITO Discovery Problem

[DCIM_Support]

HI

I am trying to discover SNMP devices from ITO server, it starts searching but after 100% completion it showing me 0(zero) Visits and 0(zero) discovery of devices. Can you please help me to resolve this issue?

secondly can i discover SAN devices?

BR

John

(CID:108829445)

[DCIM_Support]

Hello John. 

ITO is geared specifically to discover servers, blade chassis and blades.

Server discovery is expected to be very detailed in nature so that ITO can also attempt to match the server hardware to a power profile.  If your server is not running an advanced SNMP agent from the manufacturer (like HP, Dell, or IBM) then attempts to discover servers will likely not succeed as the details returned to ITO from generic SNMP agents do not provide enough specific information to allow this process to complete. 

I would advise you consider using WMI or SSH to discover windows or linux based servers, use the VMware option for VMware hosts.

SNMP is more generally geared for discovery of blade chassis, specifically HP, Dell and IBM blade chassis. SNMP is also used for polling of cpu utilization of linux and unix hosts.

Discovery of other device types like network switches and storage systems is on our product roadmap.

Regards

Greg Sterling

(CID:108829456)

[DCIM_Support]

Hello i have attached snapshot for the discovery. server visited more than devices and found the attached result. can you please tell why it is showing like this? and how to resolve this issue? BR John

ITO Discovery.PNG

(CID:109446896)

[DCIM_Support]

Hello John Just reconfirming, these are servers you're trying to discover? Based on your log entries here's some feedback. The "Unable to connect" usually means one of the following: 1. The asset is not running an SNMP agent 2. The community string specified in the discovery is incorrect 3. SNMP connection is blocked (ie. by a firewall or some other item) The "successfully connections. Unable to determine device vendor" messages mean ITO was able to connect to the SNMP agent using the community string but insufficient details to complete a detailed discovery was returned. As mentioned in the initial response.. I would advise using WMI, SSH or VMware protocols to discover servers, IPMI for discovery of management cards (like iDRAC's, ILO's and IMM cards). In most cases, SNMP will not work for discovery of servers... the only times it may work is if the server is running an advanced SNMP agent provided from the server vendor ... but for windows servers you'll still need WMI to poll the server for CPU utilized, at that point you should just use WMI. Regards Greg Sterling

(CID:109446927)

[DCIM_Support]

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