ITA Webpage - 3D display error

[aneta.deliu]

Hello,

I am having issue with ITA 9.2.1. to view the 3D display from the webpage. The Server room has 48 racks, and when I populated every Rack full, if appears this error: An error occurred running the unity content on this page. see your browser Javascript console for more info. the error was uncaught runtime error memory access out if bounds. Is this a bug of the system?

Thank you

[Jef]

Hi Aneta,
It might be browser related - you might want to test it with the latest Chrome (if not used already) possibly with cleared browser cache.

Or it might be related to the type of the equipment modeled in the room. There are some 3D view improvements included in the latest versions of ITA (since 9.3.5), wondering if that can help. If you have an active support contract, you might want to upgrade your product (ITA 9.2.1) or test it and see if that helps.

Kind regards,

Jef

[aneta.deliu]

Hello Jef,

Thank you for your answer. It is not something related to the browser because I have tried in different browsers with latest versions. 

Is there any option to configure the boundaries of the memory from Webmin maybe? I am trying to resolve it before doing the last option to upgrade in the latest version of ITA). Actually it shows the below error:

exception thrown: RuntimeError: memory access out of bounds,RuntimeError: memory access out of bounds
at wasm://wasm/03c46f5a:wasm-function[43762]:0xcf0f86
at wasm://wasm/03c46f5a:wasm-function[43764]:0xcf14a7
at wasm://wasm/03c46f5a:wasm-function[43751]:0xcefe42
at wasm://wasm/03c46f5a:wasm-function[43735]:0xcef17d
at wasm://wasm/03c46f5a:wasm-function[43826]:0xcf3ea1
at wasm://wasm/03c46f5a:wasm-function[43731]:0xceecb4
at wasm://wasm/03c46f5a:wasm-function[7287]:0x2f1c42
at wasm://wasm/03c46f5a:wasm-function[44404]:0xd0fb9f
at Object.dynCall_v (blob:https://172.24.90.12/448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2:473240)
at browserIterationFunc (blob:https://172.24.90.12/448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2:120316)
at Object.runIter (blob:https://172.24.90.12/448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2:123389)
at Browser_mainLoop_runner (blob:https://172.24.90.12/448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2:121851)
printErr @ UnityLoader.js:4
runIter @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_runner @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
requestAnimationFrame (async)
requestAnimationFrame @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
Browser_mainLoop_scheduler_rAF @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
_emscripten_set_main_loop @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
$_main @ 03c46f5a:0x2f1687
(anonymous) @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
callMain @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
doRun @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
run @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
runCaller @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
removeRunDependency @ 448b6f0c-d9a9-47a6-afc7-5771d1cf4b0b:2
processDataJob @ UnityLoader.js:4
a.callback @ UnityLoader.js:3
setTimeout (async)
a.complete @ UnityLoader.js:3
(anonymous) @ UnityLoader.js:4
r.worker.onmessage @ UnityLoader.js:3

Thank you!

[aneta.deliu]

[Jef]

Hi Aneta,

Unfortunately there are no settings in sever Webmin interface that could be related to 3D settings.  

ITA using 3rd party simulation (Unity) engine for the web-client, and we have some known issues with Unity that may have been addressed in latest versions of ITA (such as ITA 9.3.5). Release notes contains notes about 3D enhancements:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360005300737-IT-Advisor-9-x-release-notes
Kind regards,

Jef

[aneta.deliu]

Thank You Jef for your suggestion. 

I will do the upgrade to the latest version of ITA then.

Thank you!