ITA 930 client not loading

[RomeoEtisJr]

Hi ,

I have ITA 930 installed days ago, I was able to navigate it using ITA client suddenly stops working loading today.

The server is up, I can navigate the server using web ui but not the client. What happens is that when I login using ITA client 

it shows progress bar inistializing and complete but the client just disappear. 

I tried to uninstall the 922 client and reinstall but same thing happens. I used 2 laptops and both show simlar results.

Wemin and web ui is working only client disappear after loading the data. 

Is there a known bug that I missed out?

Thanks,

Romeo 

[Jef · Accepted solution]

Hi Romeo,

It might be (most likely) related to the hostname/IP in the hostname/IP field in the desktop client dose not match the hostname/IP specified in server Webmin interface (Ecostruxure IT Advisor > setup) described here:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/4402409563409-Desktop-client-login-issue-poss...

If this should be the case, desktop client may crash while "loading physical model..." 

You might also want to verify if the user has given desktop client permission. And/or ITA rack licenses are not expired or missing.

Kind regards,
Jef

[RomeoEtisJr]

Hi Jef,

This Solves the issue, but a bit strange since the server was running for quite sometime already and just suddenly stopped.

There is no firewall between ITA server to workstation and it is in a private network.

Thanks,

Romeo

[Jef]

Hi Romeo,

Many thanks for the update - glad to hear that it resolves the issue. I guess, there might have been restore job (maybe from another server) in some point and/or there might have been some system changes on the server recently.

Kind regards,
Jef