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ITA 9.1.0 - Energy Cost Report

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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Gianluca
Lieutenant Lieutenant
Lieutenant
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12
2190

ITA 9.1.0 - Energy Cost Report

Hi All

 

last week i have upgrade a Dco to ITA 9.1.0.

backup ad restore was ok.

 

how long customer have to wait to generate Energy Cost Report?

 

thanks a lot

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Accepted Solutions
Jef
Captain Captain
Captain
0
1922

Re: ITA 9.1.0 - Energy Cost Report

Hi Gianluca,

Thanks again for providing data, I could follow and confirm your observations. Here is a short explanation why your energy cost reports (in 9.1) not showing the data as you've expected. In latest release versions including DCO 8.3.x and ITA 9.0.x/9.1 we started to distinguish measured values for whole devices from measured values for device banks. The changes was not applied to Energy Cost report. This resulted in only measurements for banks being visible in report. The problem is that your solution has only measurements for devices, so report has no knowledge of their existence and assumes 0 kWh.
This is resolved in ITA 9.1.1.
I will also contact you by direct email soon.

Kind regards

Jef

See Answer In Context

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12 Replies 12
gsterling
Commander Commander
Commander
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11
2177

Re: ITA 9.1.0 - Energy Cost Report

Hello Gianluca.

 

Are you saying your customer does not see the EnergyCost report after the upgrade to ITA?

 

Has the customer tried opening the reports view, and restoring the default designs? This is sometimes necessary.

 

Here is a screenshot of the view I'm referring to from the reports view in the desktop client. Its likely this will cause the energy cost report to appear.

 

RestoreDesigns.JPG

 

Regards

 

Greg Sterling

 

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Gianluca
Lieutenant Lieutenant
Lieutenant
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10
2174

Re: ITA 9.1.0 - Energy Cost Report

Hi Greg

 

not that

 

customer can generate report but without data

 

how long customer have to wait to generate Energy Cost Report?

 

thanks

 

Tags (1)
gsterling
Commander Commander
Commander
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9
2172

Re: ITA 9.1.0 - Energy Cost Report

What are they seeing in the report output?

 

Do they see their racks but the measurements are showing as 0's?

 

Regards

 

Greg Sterling

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Gianluca
Lieutenant Lieutenant
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8
2168

Re: ITA 9.1.0 - Energy Cost Report

Hi Greg

 

i cannot see any measurements on rack.

 

with Dco v8.2.2 and same license, customer was able to generate it

 

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gsterling
Commander Commander
Commander
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7
2166

Re: ITA 9.1.0 - Energy Cost Report

Can you send a screenshot or sample report output?

 

There is a bug which was recently found in the newer ITA releases which effects the EnergyCost report and its output. In the case I know about it was causing 0's to be reported where there should have been measurement data for at least some rackpdus. The bug was definitely centered on how measurement data is displayed in the report. This bug is expected to be fixed in 9.1.1 which is due in the near future.

 

What types of devices are in these racks and are their measurements collected from DCE? Can you share sample report output too?

 

Regards

 

Greg Sterling

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Gianluca
Lieutenant Lieutenant
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2164

Re: ITA 9.1.0 - Energy Cost Report

Hi Greg

 

could i talk to you by Teams?

 

i will show you report

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gsterling
Commander Commander
Commander
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5
2161

Re: ITA 9.1.0 - Energy Cost Report

Yes

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Gianluca
Lieutenant Lieutenant
Lieutenant
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4
1987

Re: ITA 9.1.0 - Energy Cost Report

Hi

about the issue, customer said that he can see all the info for september but still no data for August

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Jef
Captain Captain
Captain
0 Likes
3
1973

Re: ITA 9.1.0 - Energy Cost Report

Hi Gianluca,

 

I will send you an invite to my =S= box shortly, just in case if you would be able to provide the following data:
1- latest backup file from 9.1 setup
2- complete server logs from 9.1 setup
3- screen capture of the issue report (full screen)
4- 8.3.2 backup file, which is used for the upgrade to 9.1
5- server logs from 8.3.2 setup (if that is possible)

then I will see what I can find.

Kind regards,

Jef

Tags (1)
Gianluca
Lieutenant Lieutenant
Lieutenant
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2
1945

Re: ITA 9.1.0 - Energy Cost Report

Hi Jef

 

im uploading files

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Jef
Captain Captain
Captain
0 Likes
0
1934

Re: ITA 9.1.0 - Energy Cost Report

Thanks Gianluca,

I will look into the data and will get back to you asap,

Kind regards,

Jef

Tags (1)
Jef
Captain Captain
Captain
0
1923

Re: ITA 9.1.0 - Energy Cost Report

Hi Gianluca,

Thanks again for providing data, I could follow and confirm your observations. Here is a short explanation why your energy cost reports (in 9.1) not showing the data as you've expected. In latest release versions including DCO 8.3.x and ITA 9.0.x/9.1 we started to distinguish measured values for whole devices from measured values for device banks. The changes was not applied to Energy Cost report. This resulted in only measurements for banks being visible in report. The problem is that your solution has only measurements for devices, so report has no knowledge of their existence and assumes 0 kWh.
This is resolved in ITA 9.1.1.
I will also contact you by direct email soon.

Kind regards

Jef

Tags (1)