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I always get this alarm "An error occured [12030]" in DCE's webclient. Any resolution?

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I always get this alarm "An error occured [12030]" in DCE's webclient. Any resolution?

This question was originally posted on DCIM Support by Datacenter Woensdrecht on 2016-08-30


(CID:108235243)

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Re: I always get this alarm "An error occured [12030]" in DCE's webclient. Any resolution?

This answer was originally posted on DCIM Support by Rana Ajmal on 2016-08-30


Hi Roel,

To access the StruxureWare Data Center Expert web client, you use a browser to launch to the IP address or hostname of the StruxureWare Data Center Expert server, and provide a valid username and password for that server.

Note:

To logon to the StruxureWare Data Center Expert web client, a user must have at least View Access for one device group that contains a minimum of one device.

BR,

Rana Ajmal

(CID:108235266)

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Re: I always get this alarm "An error occured [12030]" in DCE's webclient. Any resolution?

This comment was originally posted on DCIM Support by Datacenter Woensdrecht on 2016-08-31


Rana, I know. I am logged in (always) because we keep an eye on the equipment via this screen.

(CID:108824320)

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Re: I always get this alarm "An error occured [12030]" in DCE's webclient. Any resolution?

This comment was originally posted on DCIM Support by Rana Ajmal on 2016-08-31


Hi Roel, Is this a hardware or a virtual DCE? If its a hardware server,I would suggest you connect directly to the private LAN (default IP: 192.168.1.1 )and try and use the DCE web client there. If the issue does not happen there it might suggest that it is more and likely a network issue. Just for your review there is a KBase that outlines the ports that need to be open for client/server communication. FA158328, The link to the KBase is below: http://www.apc.com/us/en/faqs/index?page=content&id=FA158328 BR, Rana Ajmal

(CID:108824319)

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