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How to capture IT Optimize server logs
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Posted: 2020-07-0207:01 PM. Last Modified: 2024-04-0901:45 AM
How to capture IT Optimize server logs
Via a web browser you can capture the ITO logs:
https://:8090/, logon as apc/apc, click "system settings", then from the pop-up window click the "support" tab, then the "download..." button... you'll be asked to save the customer-support.zip file which contains the console log files.
Additional note: DCO server logs expected to contain the ITO logs as well, if the ITO server is integrated with DCO.