HTTP 500 error with one viewer user

[DCIM_Support]

There's an issue with DCE dashboard, that if a user (who has only viewing right) login & view the different tabs on dashboard everything goes fine, but then if he clicks on HOME tab it gives an error of 500.

It happens only with one user who has viewing access, the admin user never had this problem.

Can somebody guide me why is this error showing up only when logged in with viewer user ?

tried different browsers, different OS but no use.

(CID:116364859)

[DCIM_Support]

Hi Raza Khan,

So it should be 😀, if in the currently displayed dashboard on the Home tab for this user is configured devices, and to one or more of these devices the user does not have access rights.

Solution: find out, which devices are used on this user's dashboard and carefully check, whether he has access rights to all these devices (in DCE client go System -> User and Device Group Access... -> Users tab -> Device Group Access).

With best regards.

(CID:116364896)

[DCIM_Support]

Hi Raza Khan,

You solved this problem or not?

With best regards.

(CID:116918465)

[DCIM_Support]

Well yes it is resolved by my client himself, he removed & created the user again & everything goes fine.

Thanks a lot for your prompt response brother 😀

(CID:116919270)

[DCIM_Support]

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