EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: 2023-05-17 08:08 AM
Hello all. We recently moved from DCO 8.2.2 to ITA 9.3.11 and I have a couple of genome catalog questions.
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Posted: 2023-05-17 09:31 AM
Hello Greg
If you open the help menu in the ITA desktop client and choose the "About EcoStruxure IT Advisor" option the popup window should tell you the date of the genome library on your server.
Its likely if you moved from DCO to ITA recently you have an older genome library as the restore you perform of the DCO backup onto ITA also restores the DCO genome library.
I didn't check you entitlement system access before responding to this post, but if you have access to the software entitlement system for downloads of ITA software, the genome updates is also on that download landing page. A new genome update is expected very soon.
The new update has rack pdu genomes for the APDU10351ME, APDU451ME, APDU10151ME, APDU10350ME, and APDU10452SM
I don't see the Cisco devices you asked about, those should also be requested.
To request you can visit this "submit a ticket" page on the help center and request a new genome. This will create a ticket which the tech support team will assign to the genome team for handling.
Regards
Greg Sterling
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Posted: 2023-05-17 09:31 AM
Hello Greg
If you open the help menu in the ITA desktop client and choose the "About EcoStruxure IT Advisor" option the popup window should tell you the date of the genome library on your server.
Its likely if you moved from DCO to ITA recently you have an older genome library as the restore you perform of the DCO backup onto ITA also restores the DCO genome library.
I didn't check you entitlement system access before responding to this post, but if you have access to the software entitlement system for downloads of ITA software, the genome updates is also on that download landing page. A new genome update is expected very soon.
The new update has rack pdu genomes for the APDU10351ME, APDU451ME, APDU10151ME, APDU10350ME, and APDU10452SM
I don't see the Cisco devices you asked about, those should also be requested.
To request you can visit this "submit a ticket" page on the help center and request a new genome. This will create a ticket which the tech support team will assign to the genome team for handling.
Regards
Greg Sterling
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Posted: 2023-05-17 10:41 AM . Last Modified: 2023-05-17 10:42 AM
Thanks Greg.
So, looking at my ITA client I see:
Version: 9.3.11-17092-2681acca, S/N: SV####xxx#x#.
Current genome library generated: 4/25/23 3:52 PM.
When I look at the software download links in the entitlement portal I see the below dated 09-2022, so I assume I have the most current stock genome? It seems odd that there hasnt been a genome library update since 2022.
Version | Download link |
09-2022 For all ITA versions |
|
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Posted: 2023-05-17 10:43 AM
We are a bit behind on genome update releases, but as mentioned we are expecting to release an update very soon.
The typical schedule is to release genome updates quarterly.
Regards
Greg Sterling
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Posted: 2023-05-17 10:47 AM
Understood. 🙂
Just wanted to make sure I wasn't looking at the wrong thing.
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Posted: 2023-09-22 06:36 AM
I am looking for a new genome library update, and i try to find out how to update our genome library.
Running ITA Version: 9.2.3-11750
Current genome library generated: 17-12-21
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Posted: 2023-09-22 06:37 AM
I am looking for a new genome library, and the instructions how to update.
ITA
Version: 9.2.3-11750
Current genome library generated: 17-12-21 13:45.
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Posted: 2023-10-05 11:18 AM
Genome updates are downloaded from the software entitlement system. If you have an active support contract the tech support team can enable the ability to download software updates for the ITA or DCE software for which your support is active. The ITA downloads page includes download links for the latest genome release. Most recent genome release as of this response is from the summer of 2023.
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