EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:52 PM . Last Modified: 2024-04-05 12:06 AM
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:53 PM . Last Modified: 2024-04-05 12:06 AM
Hi all
We actually did contact technical support and arranged for remote access to our DCE. The engineer was able to solve the issue. According to engineer it was an issue with ssl.conf file.
Cheers
(CID:132647054)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:52 PM . Last Modified: 2024-04-05 12:06 AM
Hi Adrian,
You'll need to contact technical support directly. If you can get a remote session going with them, they should be able to access the system's root and correct the issue. We can't provide root access so that's the only way to resolve it short of restoring and manually re-configuring (no import of the backup).
Steve
(CID:130099278)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:52 PM . Last Modified: 2024-04-05 12:06 AM
Thanks Steve...will give it a try.
(CID:130682416)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:52 PM . Last Modified: 2024-04-05 12:06 AM
Dear Adrian Jeitziner,
Tell us, please, you were able to solve the problem or not? And if they could solve, how?
With respect.
(CID:132647016)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:53 PM . Last Modified: 2024-04-05 12:06 AM
Hi all
We actually did contact technical support and arranged for remote access to our DCE. The engineer was able to solve the issue. According to engineer it was an issue with ssl.conf file.
Cheers
(CID:132647054)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:53 PM . Last Modified: 2024-04-05 12:06 AM
Dear Adrian Jeitziner,
Many thanks for the fast reply 😀.
With respect.
(CID:132647060)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-04 04:53 PM . Last Modified: 2023-10-22 02:03 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.