Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Error Launching: Could not connect to the device.

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Error Launching: Could not connect to the device.
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

0 Likes
10
3328
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

Error Launching: Could not connect to the device.

Hello Everyone, 

In StruxureWare Central i am having issues in launching one of the device type "UPS" as others are perfectly getting opened but when I am trying to open the said type it gives me the following error;

"Could not connect to the device, make sure the device is connected, and the device launch settings are correct (i.e. port and protocol)."

I have checked all the configurations of this device and even i can reach to the monitoring panel through web console but in client I am having this issue. I have even rebooted the server but still the same issue.

 

-Faheem

(CID:122095386)

Labels
  • Labels:
  • DCIM Support
  • Tags:
  • ups
Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

0 Likes
6
3326
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

Hello Faheem,

Is the device on the SWC Public or Private LAN?
Have you tried rebooting the network management card of the device?
Are you able to ping the device from SWC?  You can try this from the SWC link below.
http://IP_of_SWC_Server/nbc/status/Troubleshoot

Regards

 

 

(CID:122095756)

See Answer In Context

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

Replies 10
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

0 Likes
0
3328
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

Hi fhkhatri,

Check, please, from the context menu of this problem UPS its Device Launch Settings...:

Is it right and correct there?

With respect.

(CID:122095428)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

I have already checked it, it is correct. Also I have matched the launch settings with the other device's launch settings. We are using port 80.


Regards

(CID:122095662)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

0 Likes
6
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

Hello Faheem,

Is the device on the SWC Public or Private LAN?
Have you tried rebooting the network management card of the device?
Are you able to ping the device from SWC?  You can try this from the SWC link below.
http://IP_of_SWC_Server/nbc/status/Troubleshoot

Regards

 

 

(CID:122095756)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

In response to DCIM_Support
0 Likes
0
3328
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

All the devices are on Private Lan, one thing i need to add this device was getting launched 2 weeks back and suddenly (without any changes) it stopped launching.

No I did not try to reboot the network management card, though i did reboot the server.

Yes I did pinged the device from SWC and It gave the reply.

Regards

(CID:122096101)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

In response to DCIM_Support
0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:30 PM . Last Modified: ‎2024-04-08 12:11 AM

John, let me know the steps to reboot the Network Management Card. I should try to do that as well.

 

Regards

(CID:122096467)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

In response to DCIM_Support
0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

Hello Faheem,

If you can login to the device directly on the Private LAN, you can  reboot it from the web interface. You may need to have a PC also on the Private LAN to access it.
If it is a NMC 1 device with 3.x firmware, go to Administration > General > Reset/Reboot. 
If it is a NMC 2 device with 6.x firmware, go to Control > Network > Reset/Reboot.

Regards 

 

(CID:122685077)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

In response to DCIM_Support
0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

Dear John,

I think there is an issue with its web protocol. As you said I am trying to go directly through its web interface but the browser stuck on connecting and I can reach all the other devices web interface.

I tried both the protocols; HTTP and HTTPS.

Regards

 

(CID:122685148)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

In response to DCIM_Support
0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

Faheem,

In that case, you will need to go to the device itself, and press the Reset button to reboot the management card. You should also check the Status and Link LEDs while you are there. The web link below shows what you should looking for with the LEDs.

http://www.apc.com/us/en/faqs/FA265129/

Regards

 

(CID:122685164)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

In response to DCIM_Support
0 Likes
0
3327
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2024-04-08 12:10 AM

Dear John,

Thanks a million, resetting physically helped resolve this issue.

 

Best of Regards

Faheem

(CID:122685196)

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2023-10-22 02:02 AM

0 Likes
0
3326
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-03 05:31 PM . Last Modified: ‎2023-10-22 02:02 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply
Contact Support

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of