Error DCO & ITO

DCIM_Support · ‎2020-07-03

Hi Friends!

In DCO I have error

When I start ITO server for download log files and try to connect by web https://localhost:8090/ I got next message:

Kindly ask you to a help me the issue.

DCIM_Support · ‎2020-07-03

Ok. Please reboot your ITO server to clear the connections issue. Then please also make the following change to your ITO server. * Logon to the IT Optimize server as an administrator user. * Change to the IT Optimize installation folder. By default this would be: C:\Program Files\SchneiderElectric\ITOptimize\, but this destination folder can be changed during installation, so change to the proper location. * In the "bin" sub-folder (so the full path would be C:\Program Files\SchneiderElectric\ITOptimize\bin), you'll find a file called "EnergyCenter.ini". * Edit the EnergyCenter.ini file. The top set of lines in this file will look like this. There are more lines in this file, I'm only showing the top of the file. service.class=com.viridity.dcos.server.ViridityServer service.id=EnergyCenter service.name=Schneider Electric EnergyCenter service.description=Data Center Energy Management Software service.startup=auto service.controls=stop|shutdown process.priority=high single.instance=process working.directory=C:\PROGRA~1\SCHNEI~1\ITOPTI~1 vm.location=java\bin\server\jvm.dll vm.version.min=1.6 vm.version.max=1.6 vmarg.1=-Xms128m vmarg.2=-Xmx1024m vmarg.3=-server vmarg.4=-Djava.library.path=lib vmarg.5=-Dviridity.dcos.home=C:\PROGRA~1\SCHNEI~1\ITOPTI~1 vmarg.6=-Dcom.sun.management.jmxremote.port=3333 vmarg.7=-Dcom.sun.management.jmxremote.ssl=false vmarg.8=-Dcom.sun.management.jmxremote.authenticate=false vmarg.9=-XX:+HeapDumpOnOutOfMemoryError vmarg.10=-XX:MaxPermSize=256m vmarg.11=-Xrs Immediately after the line "vmarg.11=Xrs", add this line: vmarg.12=-Dviridity.threadpool.poller.size=10 Save the file, and restart the IT Optimize service. To restart the service: * Open the windows services control panel * Right click on the "SchneiderElectric Energycenter" service and choose restart. Only this service needs to be restarted, the Database service does not need to be restarted. Regards Greg Sterling

See Answer In Context

DCIM_Support · ‎2020-07-03

Igor. Can you collect log files from the ITO server and post them? If you cannot logon to collect logs from the ITO server please collect the following two log files: C:\Program Files\SchneiderElectric\ITOptimize\.log\console.log.0 C:\Program Files\SchneiderElectric\ITOptimize\EnergyCenterService.log The ITO server is not out of disk space, correct? Regards Greg Sterling

DCIM_Support · ‎2020-07-03

Hi Greg. Free disk space in ITO server 60 GB.

console.log.0

EnergyCenterService.log

DCIM_Support · ‎2020-07-03

Thanks for the files. There should also be an install log file for each version of ITO (installed or updated). Can you send me the latest install log file from this folder? C:\Program Files\SchneiderElectric\ITOptimize\conf The filename will resemble install-7.x.x.x.x.log where the x.x.x.x represents the ITO build number. For example the initial ITO 7.5 release would have created this log file: "install-7.5.0.0.114.log" Regards Greg Sterling

DCIM_Support · ‎2020-07-03

Hi Greg.

install-7.5.0.0.114.log

DCIM_Support · ‎2020-07-03

You log files state the sql database is reporting "too many connections" so database connections are being rejected and thus you're receiving errors from the ITO GUI and processing. Has the ITO server been restarted recently? If not, please restart it to clear the connection issues. You device polling is taking 5+ minutes to complete (on average). Please consider increasing you're polling interval to 10 or 15 minutes to reduce load on the ITO server. This will also reduce the connections to the database. What types of devices are your discoverying? Are there a lot of VMware hosts and guests or are they other types? I may send another suggestion or two based on the response to the types of hosts you're discovering. Regards Greg Sterling

DCIM_Support · ‎2020-07-03

Thank you for your reply Greg. Yes, we have about 200 VMware hosts and 300 hosts with different guests OS.

DCIM_Support · ‎2020-07-03

Ok. Please reboot your ITO server to clear the connections issue. Then please also make the following change to your ITO server. * Logon to the IT Optimize server as an administrator user. * Change to the IT Optimize installation folder. By default this would be: C:\Program Files\SchneiderElectric\ITOptimize\, but this destination folder can be changed during installation, so change to the proper location. * In the "bin" sub-folder (so the full path would be C:\Program Files\SchneiderElectric\ITOptimize\bin), you'll find a file called "EnergyCenter.ini". * Edit the EnergyCenter.ini file. The top set of lines in this file will look like this. There are more lines in this file, I'm only showing the top of the file. service.class=com.viridity.dcos.server.ViridityServer service.id=EnergyCenter service.name=Schneider Electric EnergyCenter service.description=Data Center Energy Management Software service.startup=auto service.controls=stop|shutdown process.priority=high single.instance=process working.directory=C:\PROGRA~1\SCHNEI~1\ITOPTI~1 vm.location=java\bin\server\jvm.dll vm.version.min=1.6 vm.version.max=1.6 vmarg.1=-Xms128m vmarg.2=-Xmx1024m vmarg.3=-server vmarg.4=-Djava.library.path=lib vmarg.5=-Dviridity.dcos.home=C:\PROGRA~1\SCHNEI~1\ITOPTI~1 vmarg.6=-Dcom.sun.management.jmxremote.port=3333 vmarg.7=-Dcom.sun.management.jmxremote.ssl=false vmarg.8=-Dcom.sun.management.jmxremote.authenticate=false vmarg.9=-XX:+HeapDumpOnOutOfMemoryError vmarg.10=-XX:MaxPermSize=256m vmarg.11=-Xrs Immediately after the line "vmarg.11=Xrs", add this line: vmarg.12=-Dviridity.threadpool.poller.size=10 Save the file, and restart the IT Optimize service. To restart the service: * Open the windows services control panel * Right click on the "SchneiderElectric Energycenter" service and choose restart. Only this service needs to be restarted, the Database service does not need to be restarted. Regards Greg Sterling

DCIM_Support · ‎2020-07-03

Thank you very much Greg, it is working for me.

DCIM_Support · ‎2020-07-03

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