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Email failure

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
DCIM_Support
Picard
Picard
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379

Email failure

This question was originally posted on DCIM Support by António Carvalho on 2019-05-22


Hi, I have a DCE 7.5.0.62 that according with my costumer the email settings are all correct but stil he cant send any email.

We already made a reset to the server but the issue remains

Is any test that we can do to sorted out this issue ?

(CID:143760331)


Accepted Solutions
DCIM_Support
Picard
Picard
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379

Re: Email failure

This answer was originally posted on DCIM Support by Michael Hanseman on 2019-05-24


I would use Gmail for testing. If you don't have a Gmail account already, it's free and easy to set one up.

Settings you need for the device.

smtp.gmail.com

Port 587

SSL enabled

Username and password.

Depending on the environment you may need to open port 587 outbound on the customer firewall/UTM.

(CID:144311182)

See Answer In Context

3 Replies 3
DCIM_Support
Picard
Picard
0 Likes
0
380

Re: Email failure

This answer was originally posted on DCIM Support by Michael Hanseman on 2019-05-24


I would use Gmail for testing. If you don't have a Gmail account already, it's free and easy to set one up.

Settings you need for the device.

smtp.gmail.com

Port 587

SSL enabled

Username and password.

Depending on the environment you may need to open port 587 outbound on the customer firewall/UTM.

(CID:144311182)

DCIM_Support
Picard
Picard
0 Likes
0
379

Re: Email failure

This answer was originally posted on DCIM Support by António Carvalho on 2019-05-24


Thank you, for your advice I will confirm that with my costumer

(CID:144311188)

DCIM_Support
Picard
Picard
0 Likes
0
380

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.