We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!
EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2024-04-09 01:11 AM
A client of mine is currently having issue with ITO on IE11. The issue seems to be related to the certificate. There are no issues when using Firefox or Chrome however policy dictates mandatory use of IE11. Any suggestions?
(CID:105464969)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2024-04-09 01:11 AM
Hi Kevin,
ITO is currently supported on IE 11, here is a capture from my test setup:
Most likely the customer issue is related to the security/privacy settings on the default browser (IE11), and managed by the customer system administrator. Try to add the ITO server to the browser "Trusted sites" (Tools > Security> "Trusted sites") and see if that helps.
Kind regards
(CID:105465000)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2024-04-09 01:11 AM
Hi Kevin,
ITO is currently supported on IE 11, here is a capture from my test setup:
Most likely the customer issue is related to the security/privacy settings on the default browser (IE11), and managed by the customer system administrator. Try to add the ITO server to the browser "Trusted sites" (Tools > Security> "Trusted sites") and see if that helps.
Kind regards
(CID:105465000)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2024-04-09 01:11 AM
Actually very embarrassing how it was resolved. =( I reset the Internet Explorer settings and it worked fine afterwards.
(CID:105465261)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2024-04-09 01:11 AM
Hi Kevin, Nice to hear that it is resolved & many thanks for sharing. Kind regards
(CID:105465271)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-02 11:32 PM . Last Modified: 2023-10-31 10:55 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.
With achievable small steps, users progress and continually feel satisfaction in task accomplishment.
Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.
of