Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84292members
353412posts

Does DCE OVA supported in VMware ESXi 6.7 Update U3f?

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

Solved
Pothan
Ensign Ensign
Ensign

Does DCE OVA supported in VMware ESXi 6.7 Update U3f?

Hello team,

 

We have a customer who tried to install trial version of DCE 7.8.1(https://dcimsupport.ecostruxureit.com/hc/en-us/articles/360016284918-DCE-VM-trial-version-download-l... in their VMware ESXi 6.7.

Even though they installed, In webpage, it is showing "Data Center Expert is starting up. Please wait" for a very long time.

Are DCE supposed to deploy only on VMware ESXi 6.5.0.?

 

Can you suggest ?

 

FidltyDCE.jpg

Tags (1)

Accepted Solutions
Cory_McDonald
Lieutenant Lieutenant
Lieutenant
0 Likes
1
876

Re: Does DCE OVA supported in VMware ESXi 6.7 Update U3f?

Hello @Pothan,

 

VMWare ESXi 6.5.0 is just what is used by development.  I personally would not correlate this issue to an issue with the "supported" ESXI version as the OS is operational and web server is running. 

 

If this is a freshly deployed system, that has only had the apcsetup information setup (network information / username / password), I would suggest a redeployment of the OVA, ensuring to verify the checksum of the OVA file before deployment.

 

If the issue is still present after that, I suggest reaching out to the local technical support team to have log files gathered and any other necessary steps taken to determine if there is something going on that would not be related to the VMWare ESXi version.

 

Kind Regards,

Cory

See Answer In Context

Tags (1)
2 Replies 2
Cory_McDonald
Lieutenant Lieutenant
Lieutenant
0 Likes
1
877

Re: Does DCE OVA supported in VMware ESXi 6.7 Update U3f?

Hello @Pothan,

 

VMWare ESXi 6.5.0 is just what is used by development.  I personally would not correlate this issue to an issue with the "supported" ESXI version as the OS is operational and web server is running. 

 

If this is a freshly deployed system, that has only had the apcsetup information setup (network information / username / password), I would suggest a redeployment of the OVA, ensuring to verify the checksum of the OVA file before deployment.

 

If the issue is still present after that, I suggest reaching out to the local technical support team to have log files gathered and any other necessary steps taken to determine if there is something going on that would not be related to the VMWare ESXi version.

 

Kind Regards,

Cory

Tags (1)
Pothan
Ensign Ensign
Ensign
0 Likes
0
865

Re: Does DCE OVA supported in VMware ESXi 6.7 Update U3f?

Thanks @Cory_McDonald !

 

Like you mentioned, we will do a redeployment. 

Tags (1)