Devices do not show sensors with provided DDF

[DCIM_Support]

This question was originally posted on DCIM Support by robertyawe on 2017-09-05

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I have an Avtech Environment monitoring system that is indicated as supported, we have loaded the provided DDF and discovered the device on the network but it does not display the sensors.

(CID:124522777)

[DCIM_Support]

This answer was originally posted on DCIM Support by Ganga Rajagopal on 2017-09-05

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Hello Yawe,

This might be due to miss matche in the OID's.

Could you please generate a walk and send it to us using the below mentioned utility which will help us to figure out the exact issue.

http://www.apc.com/support/index?page=content&country=ITB&lang=EN&locale=en_US&id=FA158391

Thanks and Regards,

Ganga Rajagopal

(CID:124522809)

[DCIM_Support]

This comment was originally posted on DCIM Support by robertyawe on 2017-09-11

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I followed the instructions after which the discussion went cold.

(CID:124525480)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-09-17

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Hi robertyawe,

Have you solved this problem or not?

With respect.

(CID:125208268)

[DCIM_Support]

This comment was originally posted on DCIM Support by robertyawe on 2017-09-18

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Not yet, as mentioned earlier we generated a walk and sent it but so far there has been no further communication.

(CID:125208337)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ganga Rajagopal on 2017-09-18

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Hello Yawe,

Could you please tell me where have you sent the walk file?

Since we haven't received any from your end and waiting for the same.

Regards

(CID:125208354)

[DCIM_Support]

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