Data Center Operation not generate 3D view

[DCIM_Support]

I have Struxureware Data Center Operation ver 7.5.0 with 30 Rack licenses.

I add Racks, Servers, UPS, PDUs, etc; we simulate a Datacenter with 29 Racks and Power devices. But i have the problem that when i select the 3D view only get the screen blank, so only we can see the 2D view. i try to generate the 3D view with less devices and Rack and had the same problem.

Please any info is useful.

(CID:108235290)

[DCIM_Support · Accepted solution]

Hi Erick,

It is most likely client/workstation related issue (such as display adapter). The 3D view is client based, and most likely the display adapter on your client/workstation is not supporting the 3D view. So I would suggest to try it on a different machine with "better" graphic/display adapter. Some old display adapters might have difficulties supporting the 3D-view.

Kind regards

(CID:108235292)

[DCIM_Support]

ok. Let me check in other machine, i let you know. Thanks for answer.

(CID:108235297)

[DCIM_Support]

Hi Erick! I've seen this issue on HP workstations. We are fixed it using another drivers for graphic card. So you can try to replace your drivers instead of PC.

(CID:108235312)

[DCIM_Support]

I had issue with older Intel graphic cards, especially built-in graphics on portable computers, not able to render 3D view.

(CID:108235481)

[DCIM_Support]

Thanks I try to run the 3d View in other PC and it works. I will check the drivers of the PC that have the monitors for the suppervision of the plataforms and update the Java complements. thanks for answer.

(CID:108824418)

[DCIM_Support]

Hi Erick, Many thanks for the update - glad to hear that you have enjoyed (hopefully) your 3D view. Kind regards

(CID:108824442)

[DCIM_Support]

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