Data Center Expert v8.1.0 - not able to launch some devices which were previously launching on the same version

[Angwenyi]

Dear Team,

I have a customer with DCE v8.1.0, previously on upgrade all devices were launching but now a few devices are not launching much as am able to view device sensors.

I have checked the device launch settings trying all options HTTP & HTTPS but still no luck, all the devices including the ones not launching are on the private network thus no restrictions.

Any one experience this, looks quite odd to me.

Thank you.

Felix

[mosheshiper]

Hello

I have the same problem and try this : 

under monitoring  go to device view and write click on the device you want and chose device launch setting. 

under device launch setting check that the user name and password are correct and chose http. 

this solve my problem

[Cory_McDonald]

Hello @Angwenyi,

If the devices were all previously launching with Data Center Expert and the devices are on the private side I would recommend connecting a computer to that private network and ensuring that the devices are accessible via a web browser that does not go through the Data Center Expert proxy.

As a next step you can set the security policy temporarily to Legacy for testing as some lower protocols may be disabled with what your system currently has for a selection.  System > Server Administration Settings > Service Access > Security Policy Tab.  A reboot is required for the security policy to take affect.

If you still aren't able to connect, I would recommend reaching out to technical support with the information on data center expert server (Serial number / MAC Address) and the device and they may be able to confirm the issue and provide next steps if there are any.

Kind Regards,

Cory