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Posted: 2021-06-14 08:15 AM
Hello, we are having a issue for easy UPS. DCexpert gives error that cant take DDF file from the device. We can take all sensor data from the device. But customer see the DDf error. I opened ftp port ssh port. and also chnaged credentials. I tried snmpv1 and snmpv3. Do you have any sugesstions? You may see at the attachment.
Best regards,
Barlas.
Posted: 2021-06-14 09:26 AM
Please follow the steps in the following kbase https://www.apc.com/us/en/faqs/FA177004/
If you are still having problems, have you confirmed the ftp or scp is open on the customers network? If it is, you should see a msg in the Easy UPS log file that shows DCE logging in.
The only other thing I can suggest is making sure both DCE and the end device are up to date on the latest versions, however this mainly applies to using SCP.
Posted: 2021-06-14 09:26 AM
Please follow the steps in the following kbase https://www.apc.com/us/en/faqs/FA177004/
If you are still having problems, have you confirmed the ftp or scp is open on the customers network? If it is, you should see a msg in the Easy UPS log file that shows DCE logging in.
The only other thing I can suggest is making sure both DCE and the end device are up to date on the latest versions, however this mainly applies to using SCP.
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