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DDF transfer fail for easy UPS

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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barlasbaycik1
Ensign
Ensign
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DDF transfer fail for easy UPS

Hello, we are having a issue for easy UPS. DCexpert gives error that cant take DDF file from the device. We can take all sensor data from the device. But customer see the DDf error.   I opened ftp port ssh port. and also chnaged credentials. I tried snmpv1 and snmpv3. Do you have any sugesstions? You may see at the attachment.

 

Best regards,

Barlas.

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ATrabert
Lieutenant Lieutenant
Lieutenant
0
1147

Re: DDF transfer fail for easy UPS

Please follow the steps in the following kbase https://www.apc.com/us/en/faqs/FA177004/ 

 

If you are still having problems, have you confirmed the ftp or scp is open on the customers network?  If it is, you should see a msg in the Easy UPS log file that shows DCE logging in.  

 

The only other thing I can suggest is making sure both DCE and the end device are up to date on the latest versions, however this mainly applies to using SCP.

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ATrabert
Lieutenant Lieutenant
Lieutenant
0
1148

Re: DDF transfer fail for easy UPS

Please follow the steps in the following kbase https://www.apc.com/us/en/faqs/FA177004/ 

 

If you are still having problems, have you confirmed the ftp or scp is open on the customers network?  If it is, you should see a msg in the Easy UPS log file that shows DCE logging in.  

 

The only other thing I can suggest is making sure both DCE and the end device are up to date on the latest versions, however this mainly applies to using SCP.

Tags (1)