DDF transfer fail for easy UPS

[barlasbaycik1]

Hello, we are having a issue for easy UPS. DCexpert gives error that cant take DDF file from the device. We can take all sensor data from the device. But customer see the DDf error.   I opened ftp port ssh port. and also chnaged credentials. I tried snmpv1 and snmpv3. Do you have any sugesstions? You may see at the attachment.

Best regards,

Barlas.

[ATrabert · Accepted solution]

Please follow the steps in the following kbase https://www.apc.com/us/en/faqs/FA177004/ 

If you are still having problems, have you confirmed the ftp or scp is open on the customers network?  If it is, you should see a msg in the Easy UPS log file that shows DCE logging in.  

The only other thing I can suggest is making sure both DCE and the end device are up to date on the latest versions, however this mainly applies to using SCP.