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Posted: 2020-07-05 03:24 PM
This question was originally posted on DCIM Support by Sergio on 2018-12-14
Hi,
we have issus triying to connect a DSE7420 genset controler using DDF deepsea_generator_gencomm. We received communication error. it only Works using the DDF Lite versión.
Is posible to check why it is not working?
Thanks in advanced
(CID:137112449)
Posted: 2020-07-05 03:24 PM
This answer was originally posted on DCIM Support by Jake Hiltz on 2018-12-14
Hi Sergio,
Would you mind going to the device support page at http://sxwhelpcenter.ecostruxureit.com/devices then search for DSE7420? You can download a different DDF from there. If that one doesn't, work, click on the "Request Modification" and type in the issue you are having. This will create a ticket for my team to assist you. We can troubleshoot from there.
Thanks,
Jake
(CID:137112473)
Posted: 2020-07-05 03:24 PM
This answer was originally posted on DCIM Support by Jake Hiltz on 2018-12-14
Hi Sergio,
Would you mind going to the device support page at http://sxwhelpcenter.ecostruxureit.com/devices then search for DSE7420? You can download a different DDF from there. If that one doesn't, work, click on the "Request Modification" and type in the issue you are having. This will create a ticket for my team to assist you. We can troubleshoot from there.
Thanks,
Jake
(CID:137112473)
Posted: 2020-07-05 03:24 PM
This comment was originally posted on DCIM Support by Sergio on 2018-12-17
Hi, Jake
we will proceed as you indicate.
Thanks
(CID:137726056)
Posted: 2020-07-05 03:24 PM
This comment was originally posted on DCIM Support by Sergio on 2018-12-17
Jake, what documment we need to attach for DDF modification?
(CID:137726063)
Posted: 2020-07-05 03:25 PM
This comment was originally posted on DCIM Support by Jake Hiltz on 2018-12-17
If a DDF isn't working for you, please provide the DDF (if possible), and screenshots of the errors and the "view sensors" screen for the device.
(CID:137726106)
Posted: 2020-07-05 03:25 PM
This comment was originally posted on DCIM Support by Sergio on 2018-12-17
thanks, Jake...
(CID:137726118)
Posted: 2020-07-05 03:25 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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