DDF file required for ARAC1084 with DCE

[DCIM_Support]

Dear Support,

Please requesting to provide the DDF's for Uniflair cooling units ARAC1084 because cooling units sensor values are unknown, and also provide updated firmware of PcoWeb controller.

Kindly help.

(CID:132667562)

[DCIM_Support]

Dear Muhammad Shahzad,

Register (for free) on the web-resource http://webcard-it.schneider-electric.com/enterPanel.asp. Then download the file Chillers_DDF.zip for CHILLERS.

Unzip the zip-file and read two files readme_association_DDFs.txt (depending on the connection type of your cooling units to DCE-server: SNMP or TCP/IP Modbus).

For Uniflair ARA range chillers, as explained in the above text files, it is necessary to use:

MODBUS_TCPIP: uniflair_aranew_TCPIP_Modbus_chiller.xml => ARA series
SNMP: aranew_SNMP_chiller.xml => ARA series
SNMP WITH OTHER CHILLERS TYPES OR CRAC SERIES: aranew_SNMP_chiller_multiple.xml => read ARANEW_pCOWeb_guide.txt file!

If this does not work for you, then in the above mentioned text files there is an e-mail, where you can and should apply for help.

The above web-resource for your case is more preferable, than the web-resource Device Support. The reason is on the web resource http://webcard-it.schneider-electric.com/enterPanel.asp, the above DDF-files for Uniflair ARA range chillers have the latest versions than at Device Support.

I hope this is what you need.

With respect.

P.S.: regarding new firmware for your ARAC1084: please tell us which version of firmware is currently in use? Perhaps the firmware is lates...

(CID:132667663)

[DCIM_Support]

Please clarify we need to upgrade FW on ARAC1084 chiller or PCOWeb card.

(CID:133370155)

[DCIM_Support]

Dear Muhammad Shahzad,

For correct display of sensors in DCE software you do not need to update the firmware on your cooling devices.

But for a better understanding of your question/problem, it is advisable to know which firmware versions are used on your cooling devices (on ARAC1084 chiller and PCOWeb card).

In addition, it is highly desirable to know which DDF-files in the DCE software you are currently using for cooling devices.

With respect.

(CID:133370151)

[DCIM_Support]

Currently installed FW  on PcoWeb  is A1.6.0-B1.3.0.

(CID:133370157)

[DCIM_Support]

Dear Muhammad Shahzad,

Tell us, please, did you solve your question or not?

With respect.

(CID:132670070)

[DCIM_Support]

No

(CID:132670204)

[DCIM_Support]

Dear team,

I am still waiting for your response

(CID:132671739)

[DCIM_Support]

Dear Muhammad Shahzad,

Tell us, please, did you search for the required DDF-file on the web-resource http://webcard-it.schneider-electric.com/enterPanel.asp? You asked for help by e-mail, which is published on this web-resource?

With respect.

(CID:132671776)

[DCIM_Support]

yes, i asked for help on web-resource link and received attached DDF files please and i have tried on DCE but values are still same, need your assistance might be i am not taking correct file plz find the attachment and do let me know which is the accurate compatible file for ARAC1084 with DCE 7.5.0.

Chillers_DDF.zip

(CID:132672076)

[DCIM_Support]

Dear Muhammad Shahzad,

I already answered your question Jul 23, 2018.

Ok, I'm ready to help you. First, please tell me which DDF-file (SNMP or Modbus protocol, full name and version) you are currently using in the DCE software for your ARAC1084?

With respect.

(CID:133367415)

[DCIM_Support]

Dear,

it is SNMP protocol with DCE software.

file name aranew_SNMP_chiller and Version-4. Please find the attached screenshot. I followed below options to add DDF file.

-Add Device

-SNMP Device Communication setting

-Device Definition Files

-Add/Update Definations

-Selected and attached aranew_SNMP_chiller

Please do let me know am i right????

Also tell me is there any other setting of Device File Transfer Setting. 

I am waiting for your response. Thanks

ddf2.JPG

(CID:133368044)

[DCIM_Support]

Dear Muhammad Shahzad,

Ok, to understand what the problem is and help you, I need a snmpwalk-file made from your ARAC1084 device. How to do this is well described on page How to create a SNMP walk file for Struxureware Expert/InfraStruXure Central. Do it according to the instructions and send me the result on my e-mail (I will send it to you privately).

With respect.

(CID:133368431)

[DCIM_Support]

Thank you for your usual support, We will performed said activity after customer site approval, Please tell me do we need to set LOGGER as per attached doc, i get if from PcoWeb pages.

LOGGER_CSV.pdf

(CID:133368883)

[DCIM_Support]

Dear Muhammad Shahzad,

Please, resend your attachment to my private email address, becouse your [attachment deducted].

With respect.

(CID:133368952)

[DCIM_Support]

I didn't found address Please do let me know your private email id or you can email me on below email.

muhammad_shahzad89@live.com

(CID:133369234)

[DCIM_Support]

or checkout this atachement

http://webcard-it.schneider-electric.com/LOGGER_CSV.pdf

(CID:133369235)

[DCIM_Support]

Dear Muhammad Shahzad,

Ok, I understand you: the LOGGER setting is not relevant to communicating with the DCE-server via SNMP DDF-file.

So I'm still waiting from you the snmpwalk-file.

With respect.

(CID:133369256)

[DCIM_Support]

Ok, Please find the attached SNMPwalk-file.

10.10.76.130.walk

(CID:133369361)

[DCIM_Support]

Dear Muhammad Shahzad,

Again, please, resend your SNMPwalk-file to my private email address, becouse your [attachment deducted].

With respect.

(CID:133369365)

[DCIM_Support]

Please tell me what is your private email address.

(CID:133369406)

[DCIM_Support]

Please, check yuor email inbox. 

(CID:133369521)

[DCIM_Support]

Dear Spezialist,

Waiting for your response.

(CID:133370324)

[DCIM_Support]

Dear Muhammad Shahzad,

As a result of analyzing your snmpwalk-file there is a suspicion of the absence of a normal serial communication between pCOWeb-card and pCO-module of yuor cooling unit. For example, see mass invalid reading values -858993460 from pCOWeb-card):

Therefore, according to the user manual of pCOWeb-card, you need to check and correctly configure the serial communication protocol between pCOWeb-card and pCO-module via web-GUI:

Pay attention to the highlighted red lines - this is important!

Thus, you need to log in to the pCOWeb web-GUI of your cooling unit, find the Configuration section and check the serial communication protocol on the pCO Comm tab:

Only after successfully configuring the communication protocol between pCOWeb-card and pCO-module, you can see the normal values of the cooling unit sensors in the DCE software.

Please check and report the result.

With respect.

(CID:133370524)

[DCIM_Support]

Thank you, Let me check these steps and will let you know if further any clarification required.

(CID:133370589)

[DCIM_Support]

Dear  ,

I have checked  need configuration and serial communication protocol between pCOWeb-card and pCO-module via web. Please review the attached screenshot. 

Note: Pcoweb card and chiller display communication baud rate should be same or its does not matter, because Pcoweb default baud rate is 19200 and unit display baud rate is 9600

 But value are still Undefined.

For your information, I have another chiller ARAC1084 with same specification and i fixed this PcoWeb in other chiller but issue was still exist, I think there is some issue in PcoWeb card. Is it possible to configure this PcoWeb to its default Factory setting. 

(CID:133371070)

[DCIM_Support]

Dear Muhammad Shahzad,

Ok, then you need to check these settings from the pCO-module side.

To do this, it is necessary from the local display of your cooling unit to enter Prg -> USER -> Pf screen mode. Then check the settings as I have on the screenshot:

In this case, you may be required to enter a 4-digit PIN code, which you can find out from the documentation of the cooling unit or service personnel.

And do not forget to reboot the pCOWeb-card after making changes.

Please check and report the result.

With respect.

(CID:133371109)

[DCIM_Support]

OK, Please tell me what is the default PIN code of Pco control.

(CID:133371154)

[DCIM_Support]

Please, check your email inbox.

(CID:133371167)

[DCIM_Support]

I had check and replied, please check

(CID:133371179)

[DCIM_Support]

Please, check your email inbox.

(CID:133371239)

[DCIM_Support]

Dear Speziallst,

Is there any master password of ARAC1084 mp20 Display controller???

(CID:133375896)

[DCIM_Support]

Dear Muhammad Shahzad,

For security reasons, such a master password does not exist. As far as I know, if a customer loses all passwords (there may be several for different access levels), all settings must be reset to factory defaults.

In your difficult situation it is best to contact the technical service or the manufacturer of your equipment.

With respect.

(CID:133375931)

[DCIM_Support]

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