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Posted: 2020-07-03 09:59 PM
This question was originally posted on DCIM Support by karnauh on 2017-08-18
Hello, where can I get DDF file for carel controller in Uniflair TDAR1322A to add in DCE?
I add IP-address controller to DCE like a smtp device, but don't see any sensor's. Only device is up or down.
(CID:123349695)
Posted: 2020-07-03 09:59 PM
This answer was originally posted on DCIM Support by spezialist on 2017-08-18
Hi karnauh,
Try first to download request a DDF-file for UNIFLAIR TDARV1822A, which is already available on the DCIM Support resource DEVICE SUPPORT (a day after the DDF-file is requested, you will receive an email with a link to the download).
If this option does not work, then on the same DCIM Support resource make a request for the development of a new DDF-file for your device. How to do it, you can read, for example, in this post .
Alternatively, try contacting Schneider Electric's local technical support.
I am glad to answer your questions.
(CID:123349718)
Posted: 2020-07-03 09:59 PM
This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-08-18
Dear Sergey,
Please request the DDF file on the EcoStruxure IT Help Center device support request page.
http://sxwhelpcenter.ecostruxureit.com/devices/create
I hope it helps.
Regards,
Bala
(CID:123349721)
Posted: 2020-07-03 09:59 PM
This comment was originally posted on DCIM Support by spezialist on 2017-08-20
Hi karnauh,
Have you solved this problem or not?
With respect.
(CID:123995844)
Posted: 2020-07-03 09:59 PM
This comment was originally posted on DCIM Support by karnauh on 2017-08-21
Hello, not yet. I was out this days. Today or tomorrow I'll try check and give you feedback.
(CID:123995948)
Posted: 2020-07-03 09:59 PM
This comment was originally posted on DCIM Support by karnauh on 2017-08-21
Hello. I make a request for DDF file.
http://sxwhelpcenter.ecostruxureit.com/devices/view.action?deviceId=TDARV+1822A&vendorId=UNIFLAIR
(CID:123997028)
Posted: 2020-07-03 10:00 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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