DDF file for Uniflair TDAR1322A

[DCIM_Support]

This question was originally posted on DCIM Support by karnauh on 2017-08-18

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Hello, where can I get DDF file for carel controller in Uniflair TDAR1322A to add in DCE?

I add IP-address controller to DCE like a smtp device, but don't see any sensor's. Only device is up or down.

(CID:123349695)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2017-08-18

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Hi karnauh,

Try first to download request a DDF-file for UNIFLAIR TDARV1822A, which is already available on the DCIM Support resource DEVICE SUPPORT (a day after the DDF-file is requested, you will receive an email with a link to the download).

If this option does not work, then on the same DCIM Support resource make a request for the development of a new DDF-file for your device. How to do it, you can read, for example, in this post .

Alternatively, try contacting Schneider Electric's local technical support.

I am glad to answer your questions.

(CID:123349718)

[DCIM_Support]

This answer was originally posted on DCIM Support by Balaraman Jagadeesan on 2017-08-18

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Dear Sergey,

Please request the DDF file on the EcoStruxure IT Help Center device support request page.

http://sxwhelpcenter.ecostruxureit.com/devices/create

I hope it helps. 

Regards,

Bala

(CID:123349721)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2017-08-20

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Hi karnauh,

Have you solved this problem or not?

With respect.

(CID:123995844)

[DCIM_Support]

This comment was originally posted on DCIM Support by karnauh on 2017-08-21

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Hello, not yet. I was out this days. Today or tomorrow I'll try check and give you feedback.

(CID:123995948)

[DCIM_Support]

This comment was originally posted on DCIM Support by karnauh on 2017-08-21

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Hello. I make a request for DDF file. 

http://sxwhelpcenter.ecostruxureit.com/devices/view.action?deviceId=TDARV+1822A&vendorId=UNIFLAIR

(CID:123997028)

[DCIM_Support]

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