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DDF download trouble

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DCIM_Support
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DDF download trouble

This question was originally posted on DCIM Support by Sergio on 2018-09-17


Hi,

We are having problems downloading DDF files, this page appear for a long time and then just close, and  therei s not DDF file or download link.

Please help

 

regards

(CID:134032799)


Accepted Solutions
DCIM_Support
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Re: DDF download trouble

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-09-17


Hello Sergio,

I can't reproduce it in my browser, window appears and stays there as should. I would suggest for now use another browser and/or clean cache.

The specific device as well included in the pm5000 series:

Please visit http://sxwhelpcenter.ecostruxureit.com/devices and search for pm5000. You will be presented with a single download option after expanding the "Files to download" button.

(CID:134032877)

See Answer In Context

5 Replies 5
DCIM_Support
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361

Re: DDF download trouble

This comment was originally posted on DCIM Support by Panagiotis Karampis on 2018-09-17


Hello @Sergio, thanks for reporting this. I'll check out this behaviour ASAP and will as well find you a ddf link for the device shown in the picture

(CID:134033362)

DCIM_Support
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361

Re: DDF download trouble

This comment was originally posted on DCIM Support by Sergio on 2018-09-17


thanks for your help

 

Regards

(CID:134033364)

DCIM_Support
Picard
Picard
0 Likes
1
362

Re: DDF download trouble

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-09-17


Hello Sergio,

I can't reproduce it in my browser, window appears and stays there as should. I would suggest for now use another browser and/or clean cache.

The specific device as well included in the pm5000 series:

Please visit http://sxwhelpcenter.ecostruxureit.com/devices and search for pm5000. You will be presented with a single download option after expanding the "Files to download" button.

(CID:134032877)

DCIM_Support
Picard
Picard
0 Likes
0
361

Re: DDF download trouble

This comment was originally posted on DCIM Support by Sergio on 2018-09-17


ok, perfect,

I will proceed as you indicate
Thanks for your help

(CID:134033358)

DCIM_Support
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361

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.