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Posted: 2020-07-04 11:41 PM . Last Modified: 2024-04-04 02:28 AM
Hi,
We are having problems downloading DDF files, this page appear for a long time and then just close, and therei s not DDF file or download link.
Please help
regards
(CID:134032799)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2024-04-04 02:28 AM
Hello Sergio,
I can't reproduce it in my browser, window appears and stays there as should. I would suggest for now use another browser and/or clean cache.
The specific device as well included in the pm5000 series:
Please visit http://sxwhelpcenter.ecostruxureit.com/devices and search for pm5000. You will be presented with a single download option after expanding the "Files to download" button.
(CID:134032877)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2024-04-04 02:28 AM
Hello @Sergio, thanks for reporting this. I'll check out this behaviour ASAP and will as well find you a ddf link for the device shown in the picture
(CID:134033362)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2024-04-04 02:28 AM
thanks for your help
Regards
(CID:134033364)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2024-04-04 02:28 AM
Hello Sergio,
I can't reproduce it in my browser, window appears and stays there as should. I would suggest for now use another browser and/or clean cache.
The specific device as well included in the pm5000 series:
Please visit http://sxwhelpcenter.ecostruxureit.com/devices and search for pm5000. You will be presented with a single download option after expanding the "Files to download" button.
(CID:134032877)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2024-04-04 02:28 AM
ok, perfect,
I will proceed as you indicate
Thanks for your help
(CID:134033358)
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Posted: 2020-07-04 11:42 PM . Last Modified: 2023-10-22 01:48 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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