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DCO wrong sensors values between Equipment and user interface
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This question was originally posted on DCIM Support by Luis Lopez Borbon on 2019-07-29
Many sensors measurements have different values if you compare the readings directly from the AC unit and the values showed in the DCO user interface. As you can see in the pictures, readings from the unit web client, for example the variable “supply air” has a value of 18.1 C but the reading from the User interface getting directly from the graphic has a value of 12.0 C. This issue is critical because If the DCO has wrong values all the Capacity measurements has wrong measurements, too. Also, as you can see, the DCO is showing that the unit is overload and it is operating at 140% and shows this unit in “red” but the AC is working under this value. Please your help or advise how to resolve this issue. If you need additional information, please let me know.
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This answer was originally posted on DCIM Support by Jef Faridi on 2019-08-05
Hi Luis,
It seems you are comparing unrelated data, the Cooling Tooltip is not displaying the measurements, but it displays the calculated data (based on the setup and its configuration), your screenshot is showing the measured data (from the associated device):
Kind regards
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