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Posted: 2020-07-04 02:38 PM
This question was originally posted on DCIM Support by shijia.zhu on 2018-03-01
Hi team,
I received this message when I was using VPN to log in to the desktop client of DCO 8.1.0. I am able to use the same password to successfully log in to web client. I have tried to change the password so that it doesn't contain any special characters. May I know what could be the problem?
Thank you!
(CID:128762359)
Posted: 2020-07-04 02:38 PM
This comment was originally posted on DCIM Support by Jef Faridi on 2018-03-01
Hi Shijia,
Would it be possible to ask for the client application.log file (usually located in C:\Users\<user name>\.isxo\8.x\Operations\application.log)
Apparently a network/firewall related issue,for port descriptions please see the following page:
StruxureWare Data Center Operation Network Firewall Port Details
There might also be something with the VPN itself that might prevent the connection (just guessing).
Kind regards
(CID:128762458)
Posted: 2020-07-04 02:39 PM
This comment was originally posted on DCIM Support by shijia.zhu on 2018-03-02
Hi Jef,
Thanks for getting back! Is this below text document the right log file to look at?
Best regards,
Shijia
(CID:128762842)
Posted: 2020-07-04 02:39 PM
This answer was originally posted on DCIM Support by Jef Faridi on 2018-03-02
Hi Shijia,
Apparently the application.log file not created yet, however you might want to try:
Kind regards
(CID:128763021)
Posted: 2020-07-04 02:39 PM
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