DCO problem - Could not start the application

[DCIM_Support]

This question was originally posted on DCIM Support by shijia.zhu on 2018-03-01

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Hi team,

I received this message when I was using VPN to log in to the desktop client of DCO 8.1.0. I am able to use the same password to successfully log in to web client. I have tried to change the password so that it doesn't contain any special characters. May I know what could be the problem? 

Thank you!

(CID:128762359)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-03-01

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Hi Shijia,

Would it be possible to ask for the client application.log file (usually located in C:\Users\<user name>\.isxo\8.x\Operations\application.log)

Apparently a network/firewall related issue,for port descriptions please see the following page:

StruxureWare Data Center Operation Network Firewall Port Details

There might also be something with the VPN itself that might prevent the connection (just guessing).

Kind regards

(CID:128762458)

[DCIM_Support]

This comment was originally posted on DCIM Support by shijia.zhu on 2018-03-02

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Hi Jef,

Thanks for getting back! Is this below text document the right log file to look at?

1519783492601.log

Best regards,

Shijia

(CID:128762842)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-03-02

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Hi Shijia,

Apparently the application.log file not created yet, however you might want to try:

1. re-install the DCO client software (make sure that your login has privileges to install software/program), and see if that helps.
2. perhaps antivirus or something blocking the software (DCO client)
3. test the connection from office (not VPN) if it works, then VPN itself might be the issue, so perhaps your network administrator can help you out. 

Kind regards

(CID:128763021)

[DCIM_Support]

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