Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

DCO not showing devices from DCE Integration

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • DCO not showing devices from DCE Integration
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
6
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

DCO not showing devices from DCE Integration

Hi Community,

I have a client running both DCE and DCO (latest versions). In DCO device association there are a number of devices that are not showing but are live in DCE. The majority of devices have been discovered corretly however there are a number of devices (that where added at the same time or earlier as the ones that are working correctly), that are not being picked up by DCO. Is anyone able to offer any troubleshooting steps or advice?

(CID:145851727)

Labels
  • Labels:
  • Data Center Expert
  • Data Center Operation
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 6
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

Hi Alastair,

I would basically check if the communication between DCO and the integrated DCE is okay, and DCO is getting the device updates (from DCE). It can be verified via DCO desktop client, System Setup > External Systems Configuration > edit the integrated DCE, and then push the "Test" button.

Do you know how many devices that are not being displayed in DCO? 

What is the type & model of those devices? can you share screen capture (from DCE) illustrating those devices.

Are there similar device(s) (same type/model) that being displayed in DCO?  

Kind regards

(CID:146276411)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

Hi!

 

DCO and DCE is integrated okay, they have confirmed https/http/snmp works fine and that they can access the devices web pages from each network, the majority of their devices have been picked up and are working. The client has two sites, it's the second site that they are having problems with however it's not with all devices as they can see some but not all devices.

I have also attached some screen grabs of the issue.  Is shows what I can see in DCE and DCO (in the associated and unassociated devices).  As you’ll be able to see hac1-cab1-pdu1b isn’t there.

 

DCE

DCO Associated Devices

DCO Unassociated Devices

Let me know what you think.

 

(CID:146276863)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

 

I will send you an invite to my =S= box Hi Alastair,

Just in case, can you search for them in the "Show Discovered Devices" (illustrated below):

Would it be possible to ask for the following data so I can take a look and see what might be the issue/cause:

a) screen capture(s) from DCE, showing problem units in "Device Groups" and in "Device View".

b) latest copy of DCO backup file

c) server logs  (can be collected from DCO web-client, Administration > Download log files)

  

I will send you an invite to my =S= box shortly so the data safely can be shared with me, thanks.

Kind regards

(CID:146277939)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

Hi Jef,

 

I've put somescreenshots in your box. We're still working on getting the Backups and Logs however we found all the missing devices in the Discovered Devices tab, but they don’t show a location and I can’t do anything with them from this page.

(CID:146278043)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2024-04-03 01:17 AM

Hi Alastair,

Sounds great that they are in DCO. If you do not see them in the "Planning Device Association" > Unassociated Devices, then probably they are associated. In "Show Discovered Devices" view, try to right click on a device and see what the right click menu displays. If they are associated, the right click menu show display "Show in Layout" and "Show in Navigation", then you can locate the associated device in the layout and/or navigation. I can also check this when I get the DCO backup file. 

 Kind regards

(CID:148343603)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2023-10-22 01:45 AM

0 Likes
0
684
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 08:15 PM . Last Modified: ‎2023-10-22 01:45 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of