DCO not showing 3D view

[DCIM_Support]

Dear Team,

I have a DCO VM on a Hyper V environment, kindly why would the client not show the 3D view but shows the room layout ok?

Regards,

Felix

(CID:105460010)

[DCIM_Support · Accepted solution]

Hi Felix,
Would you mind to share the spec of the client workstation? The 3D view is basically client based and dependent on the capability of the client work station such as display adapter. More info available here:System Requirements
Kind regards

(CID:105460022)

[DCIM_Support]

Hi Faridi, Ooops, the customer's PC had no graphics driver. it's now working. Thank you. Regards, Felix.

(CID:105460025)

[DCIM_Support]

Hi Felix, You are welcome, happy to hear that it's resolved, thanks. Kind regards

(CID:105460063)

[DCIM_Support]

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