DCO lost connection with DCE on upgrade to 7.2.7

[DCIM_Support]

Hi I have recently upgraded a clients site DCE to 7.2.7 no problems. However when the client has tried to launch DCO it fails, as DCE is configured to act as authentication server the following message pops up

Unable to validate your user credentials 

It appears the connection between the 2 has vanished within DCO but the client in his wisdom has locked down the only local user account to viewer only so cant even establish or test the link can someone please help!!

Oh forgot to mention:

OPS is on version 7.3.6 i know i need to upgrade it but this shouldn't cause this issue

(CID:103585795)

[DCIM_Support]

Hi Mike,

They will need to log in to DCO using the local user. They may have to work with tech support if they have somehow disabled that user. As for what may have happened, was DCO using SSL to connect to DCE? Installing DCE could have simply created a new SSL cert that requires confirmation do download so they can connect. I'm thinking you're maybe seeing something similar to this post.

Steve

(CID:103585805)

[DCIM_Support]

Hi Steve this link is asking for a Schneider email address login could you please copy and paste? Cheers Mike

(CID:103585809)

[DCIM_Support]

Hi Mike, Please check your email - I've send you instructions to create a recoveryuser, thanks.

(CID:104173875)

[DCIM_Support · Accepted solution]

Hi Mike,

Sorry, did not realize but that was a Schneider only post. Basically one of our field service personnel had a similar issue where DCO was using DCE for authentication. The DCE server had just had it's SSL cert replaced so the DCO server now needs to update it's cert to be able to authenticate.

In this case as well, the local user needs to be able to log in so that the cert can be updated. Even if this is not the case, the local user will be required to gain access if remote users can not be authenticated for whatever reason.

Steve.

(CID:103585812)

[DCIM_Support]

Hi Steve the client has disabled the local access user and allowed viewer only is there a way i can gain access via the back door (as such) and insert a new local user with full admin rights?? I have spoke with the client and raised the point that if the connection between the 2 devices was to fail you will be locked out as such is the case.

Cheers,

Mike

(CID:103586397)

[DCIM_Support]

Hi Mike,

You need to contact local support. The user needs to be re-enabled and I can not do it via this forum. Support in your region will have to assist you, sorry.

Steve

(CID:103586398)

[DCIM_Support]

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