DCO error "the existing password is incorrect"

[DCIM_Support]

This question was originally posted on DCIM Support by shijia.zhu on 2018-02-28

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Hi team,

Some of our users have encountered this problem on DCO 8.1.0. We try to reset the password for users. After users login web page using the 6-digit temporary password received, the next window prompts for new password. However, when we click change password, it says the existing password is incorrect even though we are sure it is the correct one.... May I know what problem could it be?

Thank you...

Cheers,

(CID:128761754)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Datta T on 2018-02-28

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Hi Shijia Zhu,

When the username is entered with tailing or extra space, this issue is seen. We have already captured this bug and updated with our team.

For now the easy workaround is to check and remove any extra spaces that you might have added while entering your username/ email id.

(For internal reference: JIRA DCO-10254)

Regards

(CID:128761789)

[DCIM_Support]

This comment was originally posted on DCIM Support by shijia.zhu on 2018-03-01

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Thank you Datta!

This indeed solved my problem by removing the tailing extra space. 

(CID:128762343)

[DCIM_Support]

This answer was originally posted on DCIM Support by Stanislav Kalianov on 2018-02-28

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I can't verify it now, but check that you have  the same keyboard layout. Temporary passwords are always use ASCII characters only.

(CID:128761797)

[DCIM_Support]

This comment was originally posted on DCIM Support by shijia.zhu on 2018-03-01

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Thank you Stanisiav.

(CID:128762344)

[DCIM_Support]

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