Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84400members
353589posts

DCO desktop client forces restarting upon opening some comm room

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
3
311

DCO desktop client forces restarting upon opening some comm room

This question was originally posted on DCIM Support by Yilai Min on 2019-12-20


DCO desktop client forces itself restarted every time  while trying to open certain comm rooms. Two problematic comm rooms have been discovered so far.

THIS IS A PRODUCTION ISSUE!

 

(CID:153092376)

3 Replies 3
DCIM_Support
Picard
Picard
0 Likes
0
311

Re: DCO desktop client forces restarting upon opening some comm room

This comment was originally posted on DCIM Support by Jef Faridi on 2019-12-23


Hi Yilai,

Can you please provide the following (via your shared site):

copy of the backup file (from the production setup)

name of the problem rooms/locations

client application.log file (usually located in C:\Users\<user name>\.isxo\8.*\Operations\application.log)

Thanks,

Kind regards

(CID:153092506)

DCIM_Support
Picard
Picard
0 Likes
0
311

Re: DCO desktop client forces restarting upon opening some comm room

This answer was originally posted on DCIM Support by Jef Faridi on 2019-12-24


Hi Yilai,

Many thanks for providing the data. I have located the issue, caused by child-parent connection issue (in database) between the problem item and its parent storage room. Deleting the problem device will resolve the room opening & client restart issue.

I have sent you a direct email moment ago with details about the problem device and how to fix it.

Kind regards

(CID:153092834)

DCIM_Support
Picard
Picard
0 Likes
0
311

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.