DCO desktop client forces restarting upon opening some comm room

[DCIM_Support]

This question was originally posted on DCIM Support by Yilai Min on 2019-12-20

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DCO desktop client forces itself restarted every time  while trying to open certain comm rooms. Two problematic comm rooms have been discovered so far.

THIS IS A PRODUCTION ISSUE!

(CID:153092376)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-12-23

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Hi Yilai,

Can you please provide the following (via your shared site):

copy of the backup file (from the production setup)

name of the problem rooms/locations

client application.log file (usually located in C:\Users\<user name>\.isxo\8.*\Operations\application.log)

Thanks,

Kind regards

(CID:153092506)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-12-24

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Hi Yilai,

Many thanks for providing the data. I have located the issue, caused by child-parent connection issue (in database) between the problem item and its parent storage room. Deleting the problem device will resolve the room opening & client restart issue.

I have sent you a direct email moment ago with details about the problem device and how to fix it.

Kind regards

(CID:153092834)

[DCIM_Support]

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