EcoStruxure IT forum
Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:40 AM
Hi community!
I'm having problems trying to open a room, it gets the following message and then drops the client app:
"The system is unable to get updates from server due to an unexpected error. The client will restart"
In addition, the application.log in my laptop: (C:\Users\user_name\.isxo\version\Operations\application.log) displays a bunch of errors, this is only the first message:
ERROR [com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingHandlerImpl] (Model Thread 0) Error stopping event grouping
java.lang.ClassCastException: com.apc.config.isxdesignermodel.impl.items.StorageImpl cannot be cast to com.apc.config.isxdesignermodel.items.DataCenterEquipment
at com.apc.powerpath.ui.PowerPathPreEventGroupListener.handlePowerCableEvent(PowerPathPreEventGroupListener.java:295)
at com.apc.powerpath.ui.PowerPathPreEventGroupListener.eventGroupingIsEnding(PowerPathPreEventGroupListener.java:61)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack$1.run(EventGroupingListenerHandler.java:115)
at com.apc.timing.TimingContext.time(TimingContext.java:175)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack.execute(EventGroupingListenerHandler.java:112)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack.execute(EventGroupingListenerHandler.java:1)
at com.apc.config.utils.notifier.Notifier.doNotifyListeners(Notifier.java:53)
at com.apc.config.utils.notifier.Notifier.notifyListeners(Notifier.java:64)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler.preEventGroupingDone(EventGroupingListenerHandler.java:48)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingHandlerImpl.stopEventGrouping(EventGroupingHandlerImpl.java:174)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:464)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:429)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:409)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:395)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:387)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)
Thanks for your help!
(CID:119049161)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Angelica,
Many thanks for confirming the DCO version, as Ulrik has kindly mentioned we already have a fix for this that I have provided to you moment ago (off-line).
I would also like to suggest considering upgrading the product to 8.x (since 7.5 is being outdated), thanks.
Kind regards
(CID:119049578)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:40 AM
Hi Angelica,
I guess this a DCO 7.5 setup, right?
Kind regards
(CID:119049271)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Jef, Yes, it is a 7.5 version that I'm re-taking. Is there a way to rescue this room data?
(CID:119049405)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Angelica and Jef
I think this issue was fixed in 7.5 SP2. The solution should work on that version, and all later versions.
Regards,
Ulrik
(CID:119049565)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Angelica,
Many thanks for confirming the DCO version, as Ulrik has kindly mentioned we already have a fix for this that I have provided to you moment ago (off-line).
I would also like to suggest considering upgrading the product to 8.x (since 7.5 is being outdated), thanks.
Kind regards
(CID:119049578)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Jef, Thanks for your help. Applying the SP5u4 fixed the problem and I'm able to rescue my info.
Best regards
(CID:119049849)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2024-04-08 12:39 AM
Hi Angelica,
You are most welcome - glad to hear that the issue is resolved, many thanks for the update.
Kind regards
(CID:119050031)
Link copied. Please paste this link to share this article on your social media post.
Link copied. Please paste this link to share this article on your social media post.
Posted: 2020-07-03 04:21 PM . Last Modified: 2023-10-22 01:43 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.