DCO client error when choosing room view

[DCIM_Support]

Hi community!

I'm having problems trying to open a room, it gets the following message and then drops the client app:

"The system is unable to get updates from server due to an unexpected error. The client will restart"

In addition, the application.log in my laptop: (C:\Users\user_name\.isxo\version\Operations\application.log) displays a bunch of errors, this is only the first message:

ERROR [com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingHandlerImpl] (Model Thread 0) Error stopping event grouping
java.lang.ClassCastException: com.apc.config.isxdesignermodel.impl.items.StorageImpl cannot be cast to com.apc.config.isxdesignermodel.items.DataCenterEquipment
at com.apc.powerpath.ui.PowerPathPreEventGroupListener.handlePowerCableEvent(PowerPathPreEventGroupListener.java:295)
at com.apc.powerpath.ui.PowerPathPreEventGroupListener.eventGroupingIsEnding(PowerPathPreEventGroupListener.java:61)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack$1.run(EventGroupingListenerHandler.java:115)
at com.apc.timing.TimingContext.time(TimingContext.java:175)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack.execute(EventGroupingListenerHandler.java:112)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler$EventGroupingIsEndingListenerCallBack.execute(EventGroupingListenerHandler.java:1)
at com.apc.config.utils.notifier.Notifier.doNotifyListeners(Notifier.java:53)
at com.apc.config.utils.notifier.Notifier.notifyListeners(Notifier.java:64)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingListenerHandler.preEventGroupingDone(EventGroupingListenerHandler.java:48)
at com.apc.config.isxdesignermodel.impl.notification.eventgrouping.EventGroupingHandlerImpl.stopEventGrouping(EventGroupingHandlerImpl.java:174)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlace(ModelProxyService.java:464)
at com.apc.config.hibersync.client.ModelProxyService.unproxyPlaceProxyImpl(ModelProxyService.java:429)
at com.apc.config.hibersync.client.ModelProxyService.doUnproxy(ModelProxyService.java:409)
at com.apc.config.hibersync.client.ModelProxyService.access$14(ModelProxyService.java:395)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:387)
at com.apc.config.hibersync.client.ModelProxyService$2.unproxy(ModelProxyService.java:1)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:28)
at com.apc.dcoverview.ModelProxyProgressBar$1.call(ModelProxyProgressBar.java:1)
at com.apc.config.workbench.threads.impl.wrappers.CallableWithProgressWrapper.call(CallableWithProgressWrapper.java:25)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(Unknown Source)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
at com.apc.config.workbench.threads.impl.ModelModificationThread.run(ModelModificationThread.java:10)

Thanks for your help!

(CID:119049161)

[DCIM_Support]

Hi Angelica,

I guess this a DCO 7.5 setup, right?

Kind regards

(CID:119049271)

[DCIM_Support]

Hi Jef, Yes, it is a 7.5 version that I'm re-taking. Is there a way to rescue this room data?

(CID:119049405)

[DCIM_Support]

Hi Angelica and Jef

I think this issue was fixed in 7.5 SP2. The solution should work on that version, and all later versions.

Regards,

Ulrik

(CID:119049565)

[DCIM_Support · Accepted solution]

Hi Angelica,

Many thanks for confirming the DCO version, as Ulrik has kindly mentioned we already have a fix for this that I have provided to you moment ago (off-line).

I would also like to suggest considering upgrading the product to 8.x (since 7.5 is being outdated), thanks.

Kind regards

(CID:119049578)

[DCIM_Support]

Hi Jef, Thanks for your help. Applying the SP5u4 fixed the problem and I'm able to rescue my info.

Best regards

(CID:119049849)

[DCIM_Support]

Hi Angelica,

You are most welcome - glad to hear that the issue is resolved, many thanks for the update.
Kind regards

(CID:119050031)

[DCIM_Support]

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