DCO Service not Started yet

[DCIM_Support]

Dear All,

I tried to upgrade the DCO 7.45 to 7.5 However Upgrade was not successfull  because there is not enough space to upload the image. After upgrade attempt DCO services does not start, 

Please help me with the problem. 

(CID:106204734)

[DCIM_Support · Accepted solution]

Hi Emre,

You would basically need to free some space, clean up and then reboot the server. Here is how to do:

1. remove/delete the 7.5 installation/upgrade file(s) from the server ( you might have uploaded to  /data/upgrade)

2. copy the backup files (/data/backup) to a network drive/workstation for safekeeping, and then delete the "old backup files" (from the server)

3. ssh log in to the server, and then run the following command to clean up and reboot:

sudo service operations purge

sudo reboot

It might take 15 min. or so until the server is ready,

Kind regards

(CID:106204738)

[DCIM_Support]

Hi Jef, How do I remove the upgrade file, 1. remove/delete the 7.5 installation/upgrade file(s) from the server ( you might have uploaded to /data/upgrade)

(CID:106204748)

[DCIM_Support]

Jef Faridi Hi Jef, How do I remove the upgade files

(CID:106204753)

[DCIM_Support]

Hi Emre, It can be done via for example command line: ssh log in to the server, and then go to the location/folder where you have the files (ex. /data/upgrade) cd /data/upgrade ls ('ls' will display the content of the folder) rm 'file-name' (this will delete the file called file-name) and if you want to delete a folder then type rm -r "folder-name" (which will delete the whole directory called "folder-name") If you are not quit familiar with linux, then I would suggest to use WinSCP (or similar tool). WinSCP is a free and open-source file transfer tool, and can be downloaded from https://winscp.net Kind regards

(CID:106204754)

[DCIM_Support]

Hi Emre, Many thanks for your time and screen sharing with me (today), we managed to relocate the files, clean up and reboot the server, which did resolve the issue. Thank you, Kind regards

(CID:106204782)

[DCIM_Support]

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