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DCO Server Services not Running

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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Angwenyi
Ensign
Ensign
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6
949

DCO Server Services not Running

Dear Team,

 

Kindly assist, I have two customers with attached error showing on status.

 

One of the customers the DCO has enough resources but the other we are working on adding the harddisk space.

 

I believe the problem is more than the resources considering the same error.

 

Thank you.

 

Regards.

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Accepted Solutions
Jef
Captain Captain
Captain
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2
938

Re: DCO Server Services not Running

Hi Felix,


You are most welcome.
Please note that some of the backup files that maybe crated while the application was done, might be incomplete and useless. Quick looking at the file size may give a clue. 

 

Kind regards,

Jef

See Answer In Context

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6 Replies 6
Jef
Captain Captain
Captain
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4
946

Re: DCO Server Services not Running

Hi Felix,


As you mentioned, usually disc space specially affecting the root partition '/' where the system files are located could be the cause (if no space left). If the application is not in unrecoverable state, then rebooting the system (assuming no disc space problems) usually helps. Otherwise a clean installation of the software (DCO) and then restoring the latest backup file could be the option.

Before doing anything it is recommended to save the backup files (default location: /data/backup) somewhere safe (such as network drive or laptop).


Data Center Operation is no longer being updated. So, it is also highly recommended to 'upgrade' the product (DCO) to latest ITA. Please see the following article for more info:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360006367378-Migrating-from-DCO-to-ITA

By the way, this is a public forum it is recommended to mask sensitive data (such as IP address, etc) when posting an issue.

 

Kind regards,
Jef

Tags (1)
Angwenyi
Ensign
Ensign
0 Likes
3
941

Re: DCO Server Services not Running

Hi Jef,

 

Thank you for your prompt response.

 

I shall try to reboot and migrate, will update on the progress.

 

Thank you.

 

Regards

Felix

Tags (1)
Jef
Captain Captain
Captain
0 Likes
2
939

Re: DCO Server Services not Running

Hi Felix,


You are most welcome.
Please note that some of the backup files that maybe crated while the application was done, might be incomplete and useless. Quick looking at the file size may give a clue. 

 

Kind regards,

Jef

Tags (1)
Angwenyi
Ensign
Ensign
0 Likes
1
909

Re: DCO Server Services not Running

Hi Jef,

 

Kindly one more question on the same, is there possibility of me retrieving the DCO registered licenses through the webmin?

 

Thank you.

 

Regards,

Felix

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Jef
Captain Captain
Captain
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0
898

Re: DCO Server Services not Running

Hi Felix,

 

Not from Webmin, but via web-client.
Log in to web-client (https://<server-IP>) and then go to Configuration > Licenses

that would display the installed licenses. It has also the Add license option there.

 

License keys cannot be exported from the server.

 

Kind regards,

Jef

Tags (1)
Jef
Captain Captain
Captain
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0
893

Re: DCO Server Services not Running

Hi Erwin,

 

Please note that the minimum requirement is a server with at least 16 GB memory and 4 CPUs (and 100+ GB storage capacity).
System requirements described in the following page:
https://helpcenter.ecostruxureit.com/hc/en-us/articles/360037889033-ITA-system-requirements-for-on-p...

Kind regards,

Jef

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