DCO Integration with BMC Remedy - Web service

[DCIM_Support]

This question was originally posted on DCIM Support by Norberto Castillo on 2017-11-14

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Hi 

El customer BBVA have contract  Web Service with  BMC Remedy enable with link login user and password

https://bbvabc.onbmc.com/rsso/start?bypass-auth=true&tenant=*&goto=https://bbvabc.onbmc.com

The FW BMC y Server Remedy  are  in  site BMC Chicago. So we have a VPN FW to FW for comunication between servers

Internal FW, External FW and DC Operation Server devices are inside the bank

We want configuration in DC Operation ver. 8.1 for BMC Remedy integration

Questions:

 Can we to do BMC Remedy integration  with the information described?

 

Best regards

Norberto Castillo

(CID:126176705)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2017-11-16

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Hi Norberto,

As described in the following page: Configuring Remedy integration

in DCO, integration to Remedy v. 8.1 is supported (it may not work with newer version(s)).

And for the integration you would also need to enter the remedy server "host name" and "IP address". The communication port (80 and/or 443) must be open between the servers (DCO and Remedy server), eg. DCO must be able to reach the remedy server.

It is also expected that the remedy user (used for integration) has access to web services/tickets (and not sure if it can work with single sign on).

Kind regards

(CID:126177459)

[DCIM_Support]

This comment was originally posted on DCIM Support by Caroll Silva on 2018-05-15

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Hello

when I try to test in the DCO the configuration remedy, appears an alert that says that the server is inactive.

Any suggestion about what I'm doing wrong?

regards

Caroll 

(CID:131960088)

[DCIM_Support]

This answer was originally posted on DCIM Support by Norberto Castillo on 2017-11-22

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Dear Jef

Please, confirm me, if we can communicate through a video conference with Webbex to explain our problem and concern

Best regards

Norberto Castillo

(CID:126179550)

[DCIM_Support]

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