Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

DCO 8.2.7 client installation issue

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • DCO 8.2.7 client installation issue
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to EcoStruxure IT forum
Solved
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:42 PM . Last Modified: ‎2024-04-04 11:08 PM

0 Likes
9
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:42 PM . Last Modified: ‎2024-04-04 11:08 PM

DCO 8.2.7 client installation issue

Hi,

I have just created a new VM Server using the DCO 8.2.7 ISO file.

I have imported my data from the OLD 8.2.2 server successfully.

But when I tried to download the client from the WEB interface a new tab

was open.

No 64 bit exe file was downloaded.

 

Any idea?

(CID:132659526)

Labels
  • Labels:
  • Data Center Operation
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

0 Likes
5
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

Hi Amit,

Did you manage to download the desktop client installer, you've mentioned that "when I tried to download the client from the WEB interface a new tab was open. No 64 bit exe file was downloaded." If you are not prompted to define where you want to save the file, then it might be downloading and saving to your default Downloads folder. However browser may notify when it is downloaded. For example, at the bottom of Chrome we can see the file is being downloaded:

"Show all"/Show in folder may take you to the downloads location and the installation file.

Kind regards

(CID:132659887)

See Answer In Context

Reply

Link copied. Please paste this link to share this article on your social media post.

Replies 9
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:42 PM . Last Modified: ‎2024-04-04 11:08 PM

0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:42 PM . Last Modified: ‎2024-04-04 11:08 PM

Hi Amit,

Desktop client not included with ISO

The desktop client is now hosted and is no longer included with the ISO. There is no longer a strict version number match between the server and client.

You do not always need to update desktop clients when you update your Data Center Operation server. If a client update is required, a message will appear when you start the client for the first time after updating your server.There is also an option to download the desktop client in your profile in the web client.

http://sxwhelpcenter.ecostruxureit.com/display/public/UADCO8x/StruxureWare+Data+Center+Operation+8.2...

 

(CID:132659598)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

0 Likes
5
1123
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

Hi Amit,

Did you manage to download the desktop client installer, you've mentioned that "when I tried to download the client from the WEB interface a new tab was open. No 64 bit exe file was downloaded." If you are not prompted to define where you want to save the file, then it might be downloading and saving to your default Downloads folder. However browser may notify when it is downloaded. For example, at the bottom of Chrome we can see the file is being downloaded:

"Show all"/Show in folder may take you to the downloads location and the installation file.

Kind regards

(CID:132659887)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

In response to DCIM_Support
0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

Jeff hi,

I didn’t succeed to download the exe file from the sedownloads.azureedg.net

My client net isn’t connected to the internet and connecting manually gave nothing.

 

I made a contact to my local support and they’ll send the file.

Then I will import it to my client net.

Then I will send it to several sites for installation.

 

Saying that I find this very clunky.

 

The appropriate Client delivered with the server is much useful.

Just keep it simple.

 

Thanks,

(CID:132659923)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

In response to DCIM_Support
0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

Hi Amit,

Many thanks for the update.

Kind regards

(CID:132659926)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

In response to DCIM_Support
0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

I fully agree with Amit, this sounds very clunky. We have servers on closed network without any access to internet. Of course we can download client installation package and deliver this to other users. I think that there must be an option use DCO server for delivery machine as this has been used before. Can we store client package somewhere on DCO and use old method for delivery, please help define how this can be done!!

Thanks

 

(CID:132661460)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

In response to DCIM_Support
0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

I have the same issue. I am also concerned with the client user not having permission to "install" anything. Previously the client was included in the ISO, I could pull it out, get the proper IT permissions to test and approve the client and then use Microsoft System Center to have the end user download and install it.

Having the "prompt" to the client to download and install the new version of the client when necessary is NOT an option.

If a new client is needed for an upgrade version, please include it when we download the server update iso. It doesn't need to be included IN the iso but it should be available for us to download.

(CID:132661504)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

In response to DCIM_Support
0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

Hi Hannu & John,

The desktop client will be available to be downloaded from the hosted location (may require Internet access).  For the environment without internet access, it might make sense to provide the installation file(s) (to DCO users) via a local shared network drive (and not the DCO server itself to avoid unnecessary access to the server).

Kind regards

(CID:132662487)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2024-04-04 11:08 PM

i successfully upload the new DCO 8.2.7 iso file and installed the DCO desktop client 8.2.7 desktop icon and when login into the client it will run then disappear. Any help is appreciated. 

 

David

(CID:134028358)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2023-10-22 01:33 AM

0 Likes
0
1122
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-04 07:43 PM . Last Modified: ‎2023-10-22 01:33 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of