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DCO 8.2.2 - Windows desktop client Java error

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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

DCO 8.2.2 - Windows desktop client Java error

I quite often get the following error when starting windows desktop client:

DCO version is the latest 8.2.2.

What can be the problem?

 

Here is a part from the application log which indicates this NullPointerException:

 

2018-03-11 07:38:13,361 ERROR [com.apc.sma.client.Application$EclipseToLog4jLogListener] (main) Problems occurred when invoking code from plug-in: "org.eclipse.ui.workbench". [org.eclipse.core.runtime]

java.lang.NullPointerException
at com.apc.config.workbench.editorview.EditorViewPart.closing(EditorViewPart.java:606)
at com.apc.config.workbench.internal.editorview.EditorViewPartManager$PartListener.partClosed(EditorViewPartManager.java:250)
at org.eclipse.ui.internal.PartListenerList2$3.run(PartListenerList2.java:100)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.runtime.Platform.run(Platform.java:888)
at org.eclipse.ui.internal.PartListenerList2.fireEvent(PartListenerList2.java:55)
at org.eclipse.ui.internal.PartListenerList2.firePartClosed(PartListenerList2.java:98)
at org.eclipse.ui.internal.PartService.firePartClosed(PartService.java:227)
at org.eclipse.ui.internal.WWinPartService$WWinListener.partClosed(WWinPartService.java:46)
at org.eclipse.ui.internal.PartListenerList2$3.run(PartListenerList2.java:100)
at org.eclipse.core.runtime.SafeRunner.run(SafeRunner.java:42)
at org.eclipse.core.runtime.Platform.run(Platform.java:888)
at org.eclipse.ui.internal.PartListenerList2.fireEvent(PartListenerList2.java:55)
at org.eclipse.ui.internal.PartListenerList2.firePartClosed(PartListenerList2.java:98)
at org.eclipse.ui.internal.PartService.firePartClosed(PartService.java:227)
at org.eclipse.ui.internal.WorkbenchPagePartList.firePartClosed(WorkbenchPagePartList.java:39)
at org.eclipse.ui.internal.PartList.partClosed(PartList.java:274)
at org.eclipse.ui.internal.PartList.removePart(PartList.java:186)
at org.eclipse.ui.internal.WorkbenchPage.disposePart(WorkbenchPage.java:1796)
at org.eclipse.ui.internal.WorkbenchPage.partRemoved(WorkbenchPage.java:1789)
at org.eclipse.ui.internal.ViewFactory.releaseView(ViewFactory.java:257)
at org.eclipse.ui.internal.Perspective.hideView(Perspective.java:606)
at org.eclipse.ui.internal.WorkbenchPage.hideView(WorkbenchPage.java:2469)
at org.eclipse.ui.internal.WorkbenchPage.hideView(WorkbenchPage.java:2483)
at com.apc.config.workbench.editorview.EditorViewPart.closeView(EditorViewPart.java:338)
at com.apc.dcoverview.WorkbenchStartupServices.initPerspectiveLayout(WorkbenchStartupServices.java:407)
at com.apc.dcoverview.WorkbenchStartupServices.access$2(WorkbenchStartupServices.java:399)
at com.apc.dcoverview.WorkbenchStartupServices$1.run(WorkbenchStartupServices.java:112)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:135)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4155)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3772)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:2701)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:2665)
at org.eclipse.ui.internal.Workbench.access$4(Workbench.java:2499)
at org.eclipse.ui.internal.Workbench$7.run(Workbench.java:679)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:332)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:668)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at com.apc.sma.client.Application.start(Application.java:224)
at com.apc.isxo.client.bootstrap.BootstrapApplication.start(BootstrapApplication.java:127)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:344)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:622)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:577)
at org.eclipse.equinox.launcher.Main.run(Main.java:1410)

(CID:129405516)

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DCIM_Support
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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Mate,

Wondering if you would see the same issue if you start the client with clean temp files. Client temp files are usually located in (Win) C:\Users\\.isxo\8.2.2.*

If that shouldn't help, would it be possible to ask for the following data:

client application.log file (located C:\Users\\.isxo\8.2.2.*\Operations\application.log)

server logs (can be downloaded from webmin, StruxureWare DC operation > Download Log Files > Download log file)

a copy of the latest backup file

full screen capture, illustrating the issue (opened room(s),...)

Wondering if you have noticed when you are seeing the issue, if the issue is related to certain room(s) and/or doing certain tasks?

I will share my box folder with you shortly, so the data can be shared safely with me, thanks.

Kind regards

(CID:129405534)

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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:04 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Jef,

I did client reset 1 week before and I still see the error. I uploaded the log files onto our exchange data portal.

It is hard to capture a full screen picture because the error is appearing between loading screen and main layout view.

Regards,
Mate

(CID:129406667)

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DCIM_Support
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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Mate,

Thanks, I will get the data & will get back to you asap.

Kind regards

(CID:129406670)

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

I have a lot of "Widget Disposed" errors on my client since 8.2.2 also. I'll try the temp files thing once. 

 

An error has occurred. See error log for more details. Widget is disposed

(CID:130097637)

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DCIM_Support
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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Mate,

Currently studding the logs and it would be really helpful if I could have a  sort of how to reproduce, so I can test with your setup. Can you please take some notes/screen shots, so I can see what/which device/task could be related to the displayed error notification(s). It would be grate if the info could be shared via your exchange data portal & please include an updated client application.log file, thanks.

Kind regards

(CID:129407468)

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DCIM_Support
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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Steve,

Many thanks for sharing -  the issue you are seeing might have different cause, if not resolved, then please post it as a new question, thanks.

Kind regards

(CID:130097640)

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Jef,

I finally have a full screenshot from a user but I don't think it will really help. The reason is that error windows just come up at a certain point during the application start but it is hard to find exactly at which process.

My assumption is that appears during the server room opening:

(CID:130091683)

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Mate,

Can you please also send me this client application.log file, thanks.

Kind regards

(CID:130091690)

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:26 AM

Hi Jef,

I uploaded the log file to our exchange portal. The filename is "application_2018-04-04_15_15.log" Let me know if you need more information.

Thanks,

Mate

(CID:130091783)

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:25 AM

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Posted: ‎2020-07-04 03:05 PM . Last Modified: ‎2024-04-05 02:25 AM

Hi Mate,

Unfortunately it is not clear to us what might be causing those notifications, we are unable to reproduce even using kindly provided data set.

Kind regards

(CID:130095169)

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2024-04-05 02:25 AM

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2024-04-05 02:25 AM

Hi Jef,

I think I can reproduce an issue to you. Now I have a server room which is completely unable to open. My opinion is that caused by layout background image. I will send to you privately the details but on a WebEx session I can present the issue to you.

Thanks,

Mate

(CID:130096859)

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2024-04-05 02:25 AM

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2024-04-05 02:25 AM

Hi Mate,

I was out - but it seems the reported issue has been responded here:

Kind regards

(CID:130681134)

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2023-10-22 01:33 AM

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Posted: ‎2020-07-04 03:06 PM . Last Modified: ‎2023-10-22 01:33 AM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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