DCO 8.0.1 - services won't start

[DCIM_Support]

Asking on behalf of Jason:

I am needing support with Struxureware 8.01. For some reason the services won't fully start and am needing support on how to get past this or what I may need to to to mitigate this issue. We migrated over to 8.01 a few months ago and it crashed on us a couple of times. 7.5 never had issues. Now we cannot get the services started on the server. After a reboot webmin access is unavailable and the server states unavailable because the server is starting.... Webpage states that the service is starting to grab a cup of coffee and it has been this way for a few days.....

(CID:124520872)

[DCIM_Support]

Dear Jason, 

It is highly recommended to upgrade DCO 8.0.1 to DCO 8.1. The disk size may be full which you can verify on DCO webmin. You can access webmin by going to https://IP address of DCO:10000/

If the disk size is full, then the DCO services may not start. In my opinion, Upgrading DCO 8.0.1 to...

I hope it helps. 

Regards,

Bala

(CID:124520878)

[DCIM_Support]

Hi Jason (& Stine)

Perhaps the local disk is full,it can be verified via server webmin interface > 'System Information' and/or via ssh log in to the server and using disk info commands (such as df -h). Usually the backup files (located in /data/backup) and installation/upgrade files may occupy a considerable amount of disk space. If that should be the case you might need at least to free some space.

I would also suggest to upgrade the product (8.0.1) to the latest version (currently DCO 8.1).

Upgrade/product download information can be received from the local tech support, but please be aware that they would need to verify if customer is holding a valid support contact.

Thanks,

Kind regards

(CID:124520884)

[DCIM_Support]

I do hold a valid support contract.  I increased the storage space, it is a VM, rebooted and still have the same issue.  I cannot access webmin, just web page cannot be found, guess the service is not started.  Any more suggestions or anyone else have the same issue?

(CID:124521772)

[DCIM_Support]

Hi Jason,

For a fast & reliable solution, I would go for a clean installation and then restoring the latest backup file. It is recommended to copy all backup files (located in /data/backup folder) to another host (such as network drive, or work station). Please notice that some of your latest backup files might be incomplete (due to disk space issue) and not suitable to be used for restore. File transfer tools (such as WinSCP) can also be used to transfer/copy files from DCO to for example your laptop.

I would also highly recommend to go for the latest version of DCO (8.1 at the moment), eg. install DCO 8.1, and then restore the backup file (from your current 8.0.1).

Kind regards

(CID:124521782)

[DCIM_Support]

So we did not set any passwords, how can I transfer the backups from that directory without credentials? Is there a default username and password to access it?  Webmin is not accessible but I am able to SSH to the server just do not have login info.

(CID:124524733)

[DCIM_Support]

Also for the upgrade, you said it is available from the local tech support? What or where is the local tech support?

(CID:124524735)

[DCIM_Support]

Hi Jason,

After a successful log in to server (via ssh or via tools such as WinSCP), then it should be possible to access the /data/backup folder (it dose not require additional credentials).

If you don't have the logins to server, then please see the following page:Resetting user password on the DCO server

I think you can find your local tech support here (to submit your request):

http://www.apc.com/template/country_selection.cfm?ref_url=/support/contact/ask_apc.cfm

Kind regards

(CID:124525050)

[DCIM_Support]

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